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Outlook 2003 system tray 'new mail' icon disappeared...

by waltlopus / May 27, 2004 2:47 AM PDT

Hi. On multiple computers running XP Pro or Home and Office 2003, I have "lost" my 'new mail' system tray icon. The one that comes up when you get new mail in your inbox. It shows in the 'Customize Notifications' area of Taskbar and Start Menu properties, but I can't figure out how to make it show.

Thanks for your help.

Walt Lopus

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by Kees Bakker / May 27, 2004 5:01 AM PDT


I don't have Outlook 2003, but older versions have the possibility to set different ways of notification for a new email in the options, like a "you've got mail" pop up window or a sound playing. Do these work?

There's even a remote possibility that the systray icon appears again if you rechoose it in your options after finding that the pop up window works.
If not, stick to the pop-up window until you found the cause. Personally, I very much prefer that nice unobtrusive icon in the systray, but you might find a pop-up message better than nothing at all.

If no notification at all can be made to appear, the problem possibly can be solved by a repair or uninstall/reinstall of Outlook from the Office CD.
Of course, such an action wouldn't harm now, nor would a online malware search with, but I doubt if they would help.

Hope this helps.


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Re:Outlook 2003 system tray 'new mail' icon disappeared...
by madmatt / May 28, 2004 4:14 PM PDT

On the customize notifications screen, have you set it to "always hide"?
Also look in Tools menu > Options > Preferences tab > E-mail Options button > Advanced E-mail Options button (You think M$ would have fixed the maze of options screens in OL by now!) - Make sure that "Show an envelope icon in the notification area" is checked.

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Thank you
by cyberlight52 / March 11, 2010 11:55 PM PST

Been racking my brain to get the envelope back! That did the trick. Thanks!

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Thanks, also.
by jihanemo / June 25, 2010 11:33 AM PDT

That helped me as well, though I have 2007 version.

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by Jinxinferno / May 31, 2012 11:56 AM PDT

Worked for me on Outlook 2003

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