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Outlook 2003 - Blank "To:" field

by rjattwood / November 8, 2004 2:33 AM PST

A user who I support (runs windows XP pro and Outlook 2003), has been experiencing a weird issue with Outlook. When she sends an email to a certain domain, the To field is stripped from the message.

For example, this is what she sees:

"From: Loretta Leniuk
Sent: Thursday, November 04, 2004 5:00 PM
Subject: FW: Server"

She should be seeing this:

"From: Loretta Leniuk
Sent: Thursday, November 04, 2004 5:00 PM
To: Ryan Attwood
Subject: FW: Server"

I've made sure that she is current and up to date on all patches and updates. Outlook has been uninstalled and reinstalled as well. If anyone has any suggestions, they would be greatly appreciated. Thanks.

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Re: Outlook 2003 - Blank "To:" field
by R. Proffitt Forum moderator / November 8, 2004 2:57 AM PST

Who's to say that the to: field isn't being stripped by an email stripper along the way. We use such at the office and could remove such.

Bob

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Re: Outlook 2003 - Blank
by bponeill / December 9, 2004 11:23 PM PST

We are having the same problem with the same setup of Winxp sp2 and Office 2003 running on new HP/compaq evo's. It happens to 10-20 users out of 600. We initially thought that it was a corrupt NK2 file (for the auto-name completion feature) in the user local profile. A temporary fix is to delete or rename that file and Outlook will create a new one. That seems to work for a while, but the problem returns to the same users.

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And did you...
by R. Proffitt Forum moderator / December 10, 2004 4:51 AM PST

Report this issue to Microsoft?

If you don't, then they do not look into it or even consider a fix.

That's how it works.

Bob

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Outlook 2003 To: field blank - yes it looks like a bug
by ijohnson / February 9, 2005 4:13 PM PST

Hi there,

We run exchange 2003 with outlook 2003, sp1 and all latest patches like yourself.

I have had it occur if third party software has the option to send an attachment to an email, however manually attaching the file doesn't cause the problem.

The problem you experience happens on a couple out of 200 users who send regular email, created from a blank email.

Interesting point to note that it usually happens when they have saved the document as a draft.

This problem isn't isolated to those scenarios, it can happen as you've described in your post.

Our mail server shows it has been sent to the correct address, but in outlook 2003 itself it doesn't.. I think the msg exits fine but Exchange / Outlook loses part of the header information or possibly just doesn't display it correctly.

Did you ever find a fix?

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