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General discussion

Outlook 2002 receives but won't send

Sep 2, 2010 1:28PM PDT

I am running Windows XP Home Edition Version 2002 Service Pack 3. About a week or so ago (approx aug 25), my email client, Outlook 2002 SP3, stopped sending emails. It receives them (though not from itself) but when sending, nothing reaches destinations, which is to say that they make it into the Outbox and I click Send/Receive, and they go, and appear in my Sent items just as they should, but they are not actually going anywhere. I have used my ISP's web client and everything works just fine. I have spoken to them and they say my email config on their servers is correct. I have also confirmed both incoming and outgoing servers with them to ensure I have them right (I do) along with server port numbers (110 in, 25 out). My connection is over a cable modem. When I Test Settings, everything competes succesfully but no test message ever arrives. When I Show Progress via Tools=>Send/Receive Settings, no errors appear. As I said, the client seems to be doing everything normal. But when it gets to the internet, poof. My ISP says everything is OK and points to the fact that the web client is working AOK. Plus, I am receiving messages just fine.


Things I have tried:
- uninstalling Office XP Pro 2002 and re-installing
- deleting the two Outlook profiles i have on my PC as well as the corresponding email accounts (via CP=>Mail) and recreating
- deleting my antivirus (AVG 9.0 Free) and re-installing without email scanning
- read every post on tech forums I could re outlook receiving but not sending
- Enabled logging and tried reading the log file but I am not fluent in omplogese

I have stopped short of blowing away the pst files as there are a lot of messages there I do not wish to lose.

Anyone familiar with this issue that could point me in the right direction?

Many thanks.

Discussion is locked

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Outlook 2002 receives but won't send - update
Sep 2, 2010 2:20PM PDT

Something else I tried:

I "added" my gmail account to Outlook and ran Test Settings - nothing arrived in my Outlook inbox but they were there in my gmail inbox when I signed on to my gmail account via google. Not sure if this proves or disproves anything.

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Outlook 2002 receives but won't send - update # 2
Sep 2, 2010 3:04PM PDT

Well it looks like I have found the answer even though I don't understand it (my guess = MAC address): turns out, I have my two computers plugged into router which is in turn plugged into the cable modem. I tried plugging computer #1 directly into the cable modem and voila! problem solved. I then tried plugging computer #2 directly into the cable modem and it could not acquire a network connection (I even tried switching cables). So #1 is fine so long as I don't go through the router and #2 can only surf and receive emails if plugged into the router - as for sending emails, not gonna happen until I solve the router mystery.

Thanks anyway.