Your post is so lacking in details I can't even begin to guess what you are saying.
Try again please. Don't forget....
"Please read before posting
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem".
One thing to note. You cannot download Outlook. It comes with the Microsoft Office XP Setup disk you have.
When I go to download new mail outlook crahes.