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General discussion

Outlook 2000

Jun 20, 2005 11:46PM PDT

All of a sudden won't connect to E-Mail server (Road Runner), neither will Outlook Express. Called Road Runner tech support, went thru standard help in Outlook Express-still doesn't work. When I open Outlook and then close outlook it stays active in the Task Manager "Processes" window--I have to close it manually. Took computer back to vendor (2 yr warranty) they did virus scans, etc-didn't fix the problem. Have uninstalled and reinstalled Outlook. No help

Thanks
Ken

Discussion is locked

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Re: Outlook (Express) problems
Jun 21, 2005 12:14AM PDT

- Cable/ADSL or dial-up? Makes a difference for Outlook starting up when no connection.
- Both pop3 (receive) and smtp (send) disabled? These are different servers.
- Go into a command window and ping your ISP's pop-and smtp-server (like ping pop3.tiscali.nl). What happens?
- Important detail: what's the exact error message. These tend to be helpful.
- It happens that someone comes here with "all of a sudden" and after ten posts admits he deleted a firewall or put a router in between or removed some spyware or updated his modem driver via windows update just before things didn't work anymore. Really no changes on your part? Just to be sure.
- Try the telnet trick for diagnostics: http://manual.liquidweb.com/chapter3/pop3.htm

Hope this helps. Report your findings.


Kees

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Outlook Problems (Mail)
Jun 21, 2005 11:24PM PDT

Thanks

Let me work through some of your suggestions and I will post the results. Road Runner is Cable. I can access the internet routinely. Wife has a laptop, wireless connection running throughsame modem-no problem with her E-Mail.

Ken

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About Outlook 2000 staying in processes.
Jun 21, 2005 12:33AM PDT

It's a feature of Outlook that was never resolved by Microsoft. I can provoke it here by closing Outlook while it checks for email. I've been told no fix is planned.

Just sharing.

You have to remember that the attitude in 2000 was that such issues was not considered "all that bad" since the user could endtask the program and continue on. Today's users are more demanding.

Bob

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Outlook Staying in Processes
Jun 21, 2005 11:22PM PDT

That may be the case, since didn't do it before when worked properly but now it goes out to check for mail and just stays there. But, it also does it when I open Outlook to do other things-Calendar, etc. I close it in a routine fashion, try to open it later and it won't because it never closed in the Task Manager window.

Thanks

Ken

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You are more than welcome to..
Jun 21, 2005 11:41PM PDT

Call Microsoft and berate them about the issue. I've done this and hoped by sharing it would save you time, but you seem to think it's fixable or there may even be a patch.

Since I know it's a deadend issue, I share so you can label as such and move on. If you don't want to, that's fine, but I always hope that sharing helps others concentrate on more pressing matters.

If you take the time to research it, you find out that it's an unclosed issue with that version. Microsoft tends to leave such unpatched or unfixed when they issue a new version. Such is their way.

Bob

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Oulook 2000
Jun 21, 2005 11:23AM PDT

Try this:
As you know, it bugs me when people blame everything on viruses when it's just a feature or goofy Outlook behavior, but it bugs me even more when the first step when troubleshooting is to uninstall and reinstall Office. Sorry folks, it's a huge waste of time and rarely fixes most problems. This is because uninstall doesn't remove or replace many of the registry settings or custom files Outlook uses.

Troubleshooting step 1 is load Outlook in safe mode. (Add /safe to the end of the command line in any Outlook shortcut or at Start menu, Run command, type Outlook.exe /safe).

If it works, then either an add-in, a config file, or your profile is the problem and you can disable addins or create a new profile to help identify the cause. If it still doesn't work, it's either the message store or an Outlook program file. Use detect and repair (or rerun setup for older versions) to replace bad program files, the effect is the same as uninstalling and reinstalling but much faster.

Step 2 is try a new profile. Don't copy the existing one and don't delete it, make a new one. If you have several email accounts, add just one to the profile to see if Outlook works right. (Outlook 98/2000 in IMO mode only allow one profile, so you'll have to replace it.)
Credit to Diane Poremsky MVP
For further info on older versions of Outlook go here to search:
http://www.outlook-tips.net/archives/
Further information can be found here:
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.outlook.general&lang=en&cr=US
Search provided using the web interface.
Search first before you post, since your q may have been answered before...
May help you,

Chris

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Outlook
Jun 21, 2005 11:26PM PDT

Thanks
I will work through some of the info you provided & get back to you with results.

Ken