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Question

Outgoing interuptions

by Nov 4, 2015 11:56AM PST

So I've been having an issue for quite a while now that I keep getting no where on. At fairly common intervals, roughly a minute or so apart, I keep having what seems to be a lag spike. I play some online gaming and started noticing it actually over a year ago. It would seem like I would be disconnected for a few seconds, then it would come back and work fine. Now I did what most people would do; update drivers, check modem/router, check utilization and even went as far as to buying a separate NIC instead of using on-board. Nothing works. I thought maybe it would be a software issue, so I had made the leap from Windows 7 to a clean install of Windows 10. Same issue. The only reprieve I get is if I completely uninstall my network drivers and reinstall them, then it works fine for a while (Roughly 30 minutes to an hour). I thought it was a complete drop in service, but I noticed in a game that I play, that it was receiving just fine. It would show a disconnect icon on myself but the other players were still moving and functioning correctly. Outside of gaming, I pinged google roughly 1000 times and it would be steady between 55ms-65ms then about every 20 or so pings, it would jump in the 1000's. I'm at a loss. Has anyone ever encountered this?

Discussion is locked

5 Posts
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Answer
Sure.
by Forum moderator Nov 4, 2015 2:12PM PST

But it was the ISP so we are unable to fix it directly. We had to leave the client with the advice to change ISPs since the ISP was not one of the good ones. I don't see the ISP or gear here so I'll share a recent call.

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I apologize
by Crusader0 Nov 6, 2015 9:50PM PST

I apologize that I left things so vague, but here's a little input: My ISP is Midcontinent Communications (It's fairly decent sized for the area) and I use a Cisco DPC3825 for a Modem. I use just the Modem, no router as it comes with 4 ports and WiFi capabilities (Desktop is corded, no wireless). The rig I'm using is custom built with an AMD FX-8150 3.6GHz processor (Not overclocked, liquid cooled), Motherboard is a Gigabyte GA-970A (On board network is Realtek), a generic NIC card bought solely to see if it was the on-board causing the issue, 16GB of RAM, NVIDIA GeForce GTX 660 Ti, OCZ Vertex 128GB SSD, 2TB WD Hard Drive for storage and it currently runs Windows 10, but had the same issue on Windows 7. Both have been clean installed.

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Seems that ISP gets complaints about lag spikes.
by r. proffitt Forum moderator Nov 6, 2015 10:44PM PST
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100% agree.
by Crusader0 Nov 6, 2015 11:47PM PST

I see your point, but the thing is, I can go to a few friends with the same carrier and they don't have a problem. Same Modem, same service. I will definitely give them a call and at least see if they can monitor it as I do a ping test and see if they notice anything.

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Here's where it may not be the gear.
by r. proffitt Forum moderator Nov 7, 2015 7:49AM PST

As you know there are networks and in some area the number of homes on a hub may be more than over in another neighborhood. Put too many homes on one segment and you see issues. Put too few homes on a segment and it's not good for the RTOI. (an investment term.)

It's complicated but why you see same gear work and not work as you go from house to house. It's still the ISP at issue. They set the network design and yes there could be an issue with wiring but that up to the house is theirs.

Not much points to other than ISP issues here.

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