Networking & Wireless forum

Question

Outdoor WAPs not accessing internet

by nyabz / January 9, 2018 2:39 AM PST

Hi,

I cant get to the web anytime my devices are connected onto an outdoor access point.

I get a tentative ip address whenever I am on the outdoor WAP.
The indoor APs are working fine and the ip addresses are within the vlan subnet they are meant to be in.

use Ubiquiti Unifi APs running on a server.

recently upgraded firmware.

I do not know what to do to make the outdoor APs work.

All the settings seem ok.

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All Answers

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Answer
Talk to the people
by R. Proffitt Forum moderator / January 9, 2018 8:12 AM PST

That installed this or sold it. They should have guides for installation and configuration. I can't guess how the install was done or if the installer didn't configure this setup. Get back to the installer or maker.

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talk to the people
by nyabz / January 10, 2018 1:40 AM PST
In reply to: Talk to the people

I think i will try this.

i wonder if they have support team.

thanks

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Answer
don't you need to open a browser
by James Denison / January 9, 2018 8:32 AM PST

and enter a username and password to access it? You may also be allowed on MAC address connection at a time.

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browser
by nyabz / January 10, 2018 1:33 AM PST

True. Like I said, the indoor APs are working, this is where I got a chance to log into the network via the browser. so it shouldnt ask again jsut because I am on another AP?

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(NT) Not sure, but maybe it sees the second MAC
by James Denison / January 10, 2018 11:43 AM PST
In reply to: browser
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Answer
Try
by luckylukee8 / January 10, 2018 12:24 AM PST

Did you try to reboot the AP ? and then configure new network again in unifi controller software? When I tested Unifi AP sometimes there were no connection and afterone or two reboots everything worked for me

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try
by nyabz / January 10, 2018 1:39 AM PST
In reply to: Try

I have tried rebooting several occassions. can actually connect to the AP, get full bars on it, but it is just not getting to the internet. The ip address is in the correct vlan and all. no policy on firewall blocking that vlan.

I have even rolled back the upgrade i did but still no progress

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i'm sorry
by luckylukee8 / January 10, 2018 6:51 AM PST
In reply to: try

Well I'm sorry but I think you have to contact Ubiquiti support team. Tell me one more thing. This problem is a new one? I mean at the begining of AP use everything was fine or the problem occurred right away ?

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Answer
Which outdoor WAP are you connected to
by Cyclops1983 / January 10, 2018 6:45 AM PST

Which are the outdoor access points that you connect to after which you cannot access the web? Are the WAPs your neighbors or your in control?

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