The cost of repair exceeds what a new player is today. You didn't say that but that's what I seeing. If cost to repair is greater than a new player then companies don't write up a repair manual.
What to do?
The tray opens on its own every 4-5 minutes while watching tv and switches to Smart Hub on a different HBMI channel. After hours speaking to Samsung on the phone, it appears that no one knows how to fix this and we cannot buy a replacement that works with our system. Any suggestions?