- What do you mean with "bypassing the modem"?
- What exactly is "cannot access"? Can you "access" it via its IP-address?
- What happens if you ping or tracert to the url? To the IP-address?
- x.com.au is another domain than x.com, so what do you mean with "not related to the domain"?
Does anyone know how we solve this issue in our office
1. We cannot access one of our websites www.FirgelliAuto.com.au but works fine with all our other sites such as www.FIrgelliAUto.com
2. When I run our computers when bypassing the Modem its fine, so we know it is the Hitron model/router thatsd causing the issue, even if I connect my cellphone via Wifi to this device it blocks this domain only.
3. I reset it many times, checked the firmware is up to date, checked there are no blocked domains or works and even reset it back to its default but its the same problem.
4. all PC's in our office (5 of them) all have the same issue, and only with this one domain.
5. the domain runs exactly the same Shopify platform as all our other sites so its not related to the domain.
6. I read somewhere that I may need to change the MAC address but I don't really know how to do that with a Hitron Modem, or what to change it to
I have read many other stories of this same issue but never seem to read a good result that fixes it that can be shared with everyone else which I will do here.
Please help anyone, but please also dumb down your technical response as I am not a networking guy and we don't have one here.

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