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General discussion

Other people cannot open my Word 2007 documents

Mar 28, 2007 5:49AM PDT

I have Word 2007. When emailing a document that I created in this newest version, people cannot open it in older versions of Word such as 2003.
Am I doing something wrong or is there some type of fix for this problem. Thank you

Discussion is locked

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Save as RTF (Rich Text Format)
Mar 28, 2007 6:08AM PDT

Anytime you get a newer version of a program, you always run the risk that your files can not be opened by older versions of the same program. This is the first that I have heard that Word'07 saves in a format that Word'03 can't open, but then again ... (read that first sentence).

You can save the files as .RTF, a format that just about any word processor understands.
Or, if those people are only needing to read/print your files, you could send them .PDF files.
Or, your friends could upgrade. Happy

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Reformat your documents before you send them
Mar 28, 2007 6:10AM PDT

You can reformat your documents to be compatible with earlier versions. I have to do it all the time. Go to options, then compatibility and you'll be able to make documents readable in earlier versions

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oops, yeah, that too
Mar 28, 2007 6:15AM PDT

I should have mentioned that as well, duh (slap! to the forehead).

It isn't called "reformat" though. All you are wanting to do is just select the "Save as" and save as whatever older version of Word (or even other program types and versions) as there are there.

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You're right
Mar 28, 2007 6:56AM PDT

It's not labeled on the menu as reformat, but that's what happens when you do it.

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Word version issue
Jan 29, 2008 9:44PM PST

Thanks for this thread.
My daughter has just started using a Dell laptop with Vista.
Her Word documents produced the compatibility problem.
She is already saving them as RTF, which helped.

However I also had problems with copying simple JPG files from the Vista machine to an XP machine. The resulting files are all corrupt, either not readable at all, or showing 30%-70% of the image.

Do you have any suggestions about that one?
Thanks,

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Re: Word
Jan 29, 2008 9:57PM PST

Word 2007 by default saves documents in a new format (.docx). You can set it to save them as .doc or specify this or another format manually when saving files meant to share with other users. That's totally your choice.
In cases like this, it helps to set Windows Explorer to show the extensions of all files (that's the part behind the dot).

Copying jpg's from Vista to XP shouldn't present any issues. A .jpg is a .jpg.
Please tell how you made the source jpg, how you copy from one machine to another, what program you use to view them on both machines and if you checked in the detail view of Windows Explorer that the file size (in bytes) stays exactly the same.

Kees

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Word & JPGs
Jan 29, 2008 10:19PM PST

Hi Kees,
Tx! I don't believe msoft, changing the default Word extension to docx
(and excuse my ignorance of this sorry fact) But it's clear how to ensure Word compatibility now.

The JPGs:
1. Inserted a camera memory card into the Vista laptop
2. copied the files to C: drive
3. Pictures look OK on Vista machine
4. Copy files from Vista drive C: to USB stick
5. Copy files from USB stick to XP machine
6. All jpgs are corrupted
7. Nature of the corruption: the image is only partially visible, from the top, so the bottom half is grey, top half is part of the picture.
Or the whole image cannot be viewed at all. Msg in Picture viewer: 'Drawing failed'

File size of jpgs remained exactly the same.
Programs used to view: Windows picture viewer, msoft photo editor, Adobe photoshop, all show same corruption.

Have not tried emailing the jpg from Vista to Xp machine.
I was thinking about some weird USB protocol incompatibility.
The USB stick I used was not a USB v2.0 one, but recognized OK by the Vista machine.
Thanks again,

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I suggest you insert step 4a to 4d.
Jan 30, 2008 3:57PM PST

4a. Look at the picture at the USB-stick (the copy) in Vista, using the same program after copying it.
4b. Don't forget to use the Safely Remove Hardware procedure before removing the stick.
4c. Insert it again and repeat 4a.
4d. Look at the same picture at the same USB stick in XP before copying it to the hard disk there.

Just for diagnostics.

Sending the same file by e-mail is another experiment indeed.

Kees