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Resolved Question

Other divice conflicts in XP device manager

by timotb / July 28, 2011 4:28 AM PDT

From XP pro device manager I have yellow question marks with !
The devices are 1. Mass Storage controller 2. SM Bus Controller
3. Video Controller (VGA compatible)

Have tried to uninstall then reboot only to see them all reappear unfixed.
Have inserted the Windows XP CD disk, messages says cant find software.
No internet in that laptop. Internet ok on other machines.


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All Answers

Best Answer chosen by timotb

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The make and model eludes me on this discussion.
by R. Proffitt Forum moderator / July 28, 2011 9:38 AM PDT
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HP Presario v2000
by timotb / July 28, 2011 10:18 AM PDT

Im ready to solve this problem for however long it takes

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The V2000 is a series and
by R. Proffitt Forum moderator / July 28, 2011 11:38 AM PDT
In reply to: HP Presario v2000

The V2000 is a series with some dozen models. No one could nail what drivers given the series number.

Did you try HP's chat to get them to reveal the driver location and install order?

And why not the restore media? It's much easier and you save 2 weeks of your time.

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They're Missing Drivers... More Information Needed Please
by Grif Thomas Forum moderator / July 28, 2011 4:49 AM PDT

Is this a new installation of XP? Or has this computer been running fine for some time? (It appears like you just reinstalled XP.)

Generally such device problems indicate missing drivers.. The XP disc won't provide them. If you have recovery discs from a brand name manufacturer, then use the driver installation disc to install the correct drivers.. If you don't have such a driver disc, then you'll need to find the drivers at the computer manufacturer's website, or at the specific device manufacturer's website.

Hope this helps.


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yes its new install
by timotb / July 28, 2011 6:28 AM PDT

Yes it is a new install.....a few months ago...but I havent used this
machine much lately.....lost internet on this machine today which was
why I looked there.

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the real problem is lack of internet connection
by timotb / July 28, 2011 6:45 AM PDT
In reply to: yes its new install

The real problem is lack of internet connection. Router and Modem working fine because that is how I am communicating here. Lap top connection failed. either net connection is plugged in to router port 4 and was working correctly this morning. Internet fail after trying unsuccessfully to connect via eithernet directly to an external device called VPX using a cat 5e x-over cable.

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one more detail
by timotb / July 28, 2011 7:17 AM PDT

One more detail....I installed MS Security essentials on the laptop shortly before internet failure

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Installed All The Correct Drivers Yet?
by Grif Thomas Forum moderator / July 28, 2011 9:27 AM PDT
In reply to: one more detail

Until that's done, any hardware could begin failing because it's not supported by the system drivers.. Ethernet and/or wireless network drivers are involved as well.

Hope this helps.


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probably not
by timotb / July 28, 2011 9:36 AM PDT

Probably not.....Not knowing which drivers are needed and where to find them, can be a challenge

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