I read more at https://www.tdbank.com/tdhelps/default.aspx/samsung-financing/v/46327217/ and if there's a snag at TD you won't get this sorted by dealing with Samsung. Samsung does not actually do the financing and if you spend your time calling Samsung, you will burn up your time and energy.
While Samsung has great mobile products, they have horrible customer support and completely adamant about referring to internal polices for lack of support.
1. It was unbelievable for support supervisor to tell me they have no mgr they report to kind of telling me they are the last on the chain but still not assist with an order issue opened almost 2 weeks ago.
2. Each time called, support provided contradictory information from what was said before, not well documented in the system and not taking responsibility of providing incorrect details to customer
3. Order was placed using Samsung Finance for which Samsung ran into a glitch (I bet not the 1st time) but every time customer service asked us to talk to TD bank. They even do not understand use of Samsung Finance and kept telling us to talk to TD Bank
4. 1 customer service rep tells us to submit new order, other rep asked us to cancel 1st order and place new order, resulted into same issue. When called again, 3rd rep tells us not to submit new order even using different credit card but days go by and heard nothing. called again, same person answered who claimed she was a mgr earlier in the week. My 1st reaction, loud and clear right on the call, do I really have to talk to you again. She assured me she will help (which she didn't previously) so I insisted on talking to her mgr. Well, no difference when talked to next mgr. He kept asking how he can help but denied getting higher up or another mgr stating they don't have anyone that can do anything. Reason for today's call was to check the status on issue as Aug 3rd we were informed to wait for 5 business day (today was 7th business day and no status). This mgr said it is anywhere from 7 to 14 business days.
Due to lack of support, getting different answers, sent an email to executive team, twice, no response and I don't have high expectations. No wonder why customer service is so horrible
Lastly, while Samsung has great mobile devices, don't they have very notorious support staff, don't even know Support 101 and last but not least, sounded like customer issue tracking system is ages old.

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