My wife bought me computer for father's day, it is great, i came from work and sit infront of it watching tv and playing multiplayers games on line it runs perfectly, i love it.
BUT suddenly all icons on the desktop got erased and had to restart the computer, and to my surprise it wouldn't and had to go into "last known configuration" and nothing so I had to reload all again.
It worked good until i had to turn it off and then again all the waltz of reinstalling.
I called Customer Service and was hard to understand the Indian accent, asked to talk to someone else and the repply "we all have accents, i will speak slower"..anyways they said it was the HD so they shipped a new one, waited 4 days and 10 minutes after signing for it i got a call to schedule for a tech to came and fix my computer the next day. It wasnt the HD but the Mother board, he ordered a new one.
I called Customer Service to see when the ETA was and i was not given a day, and requested a new one, they say no because it is still on warranty and they have to repair it or at least try 3 times if not then they will exchange it, so I called corportate and they told me that the Store manager could exchange it, called him and he said yes.
Next day the mother board arrived, left it in the box, got a call and the rep got upset with me for exchanging the computer, so I told him politely ****OFF!!
3 days later, the same problem.
And now I requested a new one and they have placed the order.
The techs at the retailer's repair shop tell me that HP has been having problems with Pentium D, and that they had to exchange many of them, or even exhange it for other computer brands. They think that the Dual processors overheat and that the fan/cooling system is not the adecuate, that HP has not done a full test before releasing the computer.
Is it just me or others have encountered the same problems?