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Resolved Question

Operating System problems- XP pro

Jan 14, 2012 6:08AM PST

Recently I decided to "nuke" the OEM operating system (Win XP Home) and start out with a new system using another disk I had using Win XP Pro.

Discussion is locked

timotb has chosen the best answer to their question. View answer

Best Answer

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ASK HP FOR THE INSTALL PROCEDURE (example!)
Jan 15, 2012 9:21AM PST
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Fixed
Jan 16, 2012 3:31AM PST

Problem FIXED with internet was a corrupted Winsock... Thanks to all

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Nice find
Jan 16, 2012 3:32AM PST

and thanks for reporting back.

Good job.

Mark

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winsock
Jan 16, 2012 5:25AM PST

Winsock corruption was the problem with the lack of internet connection. Missing drivers caused errors in device manager.....All fixed now.

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Answer
You didn't install
Jan 14, 2012 6:12AM PST

You didn't install the drivers for your laptop, did you? Windows doesn't do this for you.

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drivers
Jan 14, 2012 9:02AM PST

That's correct, no manual driver installation. Always thought this was an automatic process.

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Nope
Jan 14, 2012 11:00AM PST

Nope. But you can take at least some solace in the fact that you were far from the first to be disabused of this notion the hard way, and you'll be far from the last.

So see Edward's post below and get yourself sorted.

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Answer
Your problem IS NOT ...
Jan 14, 2012 10:10AM PST

"a 32 bit OS on a 64 bit processor" (think about it - XP Home was never published in 64 bit).

Your porblem is your failure to install ALL the necessary drivers (such as for the chipset, wireless, NIC, graphics, sound, etc. The XP installation will provide some drivers for common components but those drivers will be reference drivers lacking many frills.

Fortunately HP.Compaq makes it easy for you:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1130609

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No net connection
Jan 15, 2012 1:55AM PST
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Well
Jan 15, 2012 2:50AM PST

Well, what you can do, since you clearly have access to a machine with Internet access, is download either all the drivers, or just the NIC driver, then install that on the laptop. I'd just opt for the former myself, since you'd be there already, and could just burn it to a CD, then have it ready if you ever decide to do something like this again. By then many of the drivers may be out of date, but they'll at least get you up and going to update them later. I also like to include things like any service packs not slipstreamed into the install CD, and an AV program so that I can have that installed and running before ever connecting to the Internet.

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24 files installed
Jan 15, 2012 5:19AM PST

I copied and installed 24/25 files on the V2410US. One file looked to be a VISTA upgrade..didn't want. Device manager has no ?! issues. Standby mode working. Thanks for directing me to the solution!

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What does
Jan 15, 2012 5:29AM PST

Network Places say about the connection? Have you run the Network Wizard to set a new connection up?

If not I would do that wired and not wireless, and think about wireless later.

One thought. Is this a broadband connection? If so, what happens if you connect directly to the modem? In the past here in the UK we had to use the browser to visit a specific ISP web page to setup or confirm username and password with them before they released access to the internet. That doesn't happen here now, it is just connect to the modem and away you go. But I don't know about the US.

Since you removed the previous XP installation and installed a new one, if you did have to visit a certain ISP web page to confirm the connection, then you may have to do that again.

One other thought, after installing all those drivers, did you need to reboot the system? I would have thought so, but if not, reboot now.

Mark

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connection
Jan 15, 2012 6:10AM PST

This is a wired cable connection. Other machines on same router connecting fine. We are not required to use ISP software to connect. Checked Network Connections. I have:
1. Wireless Network Connection - not connected, fire walled with a big red X
2. 1394 Connection
3. Local Area Connection

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Firewalled?
Jan 15, 2012 6:13AM PST

Is the firewall preventing the connection from going through?

Mark

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firewalls off
Jan 15, 2012 6:41AM PST

Uninstalled Zone alarm and turned off windows fire wall. Still no net. It has to be something small and overlooked.