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Question

Opening graphics in emails from Window platform

Apr 23, 2011 3:25AM PDT

I use the Mail program on my MacBook, OS 10.6.7, and when emails
are received from Window platforms, the graphics included in the email sometimes will not open. Is this because they are sent through a different mail program like Outlook, or is there something I can enable in my Mail program to open them.

Discussion is locked

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Clarification Request
Define "open".
Apr 23, 2011 3:32AM PDT

Many want the graphics to show in the email. Define "Open" so folk know.

Yes, such images may be attachments which you might save and open with your choice of app.
Bob

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Graphics in emails from Window platform
Apr 23, 2011 3:45AM PDT

Yes, I would like to see the graphics. The text part of the email is all there but the
graphics throughout the text are only indicated by a box outline. I have tried to retrieve them but
cannot drag to desktop to open with another application. Some emails with graphics come thru fine.
This must be a problem for other Mac users??

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Clarification Request
So this is that old "Red X" problem?
Apr 23, 2011 3:52AM PDT

The old Red X problem is well known and no, there is no one fix for it. Most of the time it's just bad email. That is, there is code telling the mail reader (your app on apple) there is an image but it didn't send the image.

It's an old problem. How to fix that?
Bob

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Sometimes it is a box
Apr 24, 2011 5:17AM PDT

with a question mark, not Red X. It could be a problem of the Windows machine or the provider filtering/modifying content in the passage of info, whatever. I see these sometimes too in G-mail bit rarely.
Usually, the problem should be resolved if the same graphics are sent as attachments rather than embedded in the message text.

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Clarification Request
Re: pictures don't open
Apr 23, 2011 4:05AM PDT

- Are it attached pictures that don't show or links to pictures somewhere else?
- If links, please tell (from the email source) that link and see if you can open it in your browser.
- If that mail is on webmail, try how it looks in Windows.
- If that mail is on your Apple, forward it to an account you can open in Windows (any hotmail or gmail account will do). How does it look there?

Kees

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Clarification Request
You wrote.
Apr 24, 2011 5:31AM PDT

"Usually, the problem should be resolved if the same graphics are sent as attachments rather than embedded in the message text."

This issue is quite old. It's a shame but it does not appear to be your machine with the problem.
Bob