Attention: The forums will be placed on read only mode this Saturday (Oct. 20, 2018)

During this outage (6:30 AM to 8 PM PDT) the forums will be placed on read only mode. We apologize for this inconvenience. Click here to read details

Computer Help forum

Question

opening a photo

by vpsales04 / February 20, 2016 8:07 AM PST

When I double click on a photo on my hard drive I get an error message "side by side configuration is incorrect"

Discussion is locked
You are posting a reply to: opening a photo
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: opening a photo
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
More Information Needed..
by Grif Thomas Forum moderator / February 20, 2016 9:41 AM PST
In reply to: opening a photo

The full, EXACT error message would certainly help.. IN addition, you told us nothing about your computer regarding operating system, make and model, etc. You also didn't tell us the photo program which is trying to open the photo. Did you try changing the default photo opening program? The more information you give us, the better informed our answer will be.

In the meantime, because the portion of the error message you quoted can occur with a number of programs and operating systems, the best option would be to first run System File Checker "sfc /scannow" from a command prompt would should repair any corrupted files preventing the correct programs from opening. This is a fix that helped most folks take care of the error.

Next, if you've recently updated to Windows 10 from an earlier operating system, you might need to download the latest Microsoft Visual C++ 2005 and 2008 installers from Microsoft, then uninstall the previous versions, then reinstall using the new packages.. Or simply run vthe latest Visual C++ installer from the link below might get it done also. There's no problem having them all installed.

Visual C++ Redistributable Packages for Visual Studio 2013
http://www.microsoft.com/en-in/download/details.aspx?id=40784

If that doesn't fix it, then running a repair install of your operating system should do the trick.

Hope this helps.

Grif

Collapse -
opening a photo
by vpsales04 / February 20, 2016 10:06 AM PST

The exact error says "The application has failed to start because its side-by-side configuration is incorrect. This happens when I go to my pictures library and double click a photo to open/enlarge it.
Computer is HP Pavilion running Windows 7 Home Premium.

Collapse -
Check The Event Viewer/Application Log For More Information
by Grif Thomas Forum moderator / February 21, 2016 8:49 AM PST
In reply to: opening a photo

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!