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Open Letter To Dell Inc. From The Security Community

Dec 4, 2003 5:41AM PST

For Immediate Release. Please distribute as you see fit

December 2, 2003 -- We in the antispyware, antivirus and security communities would like to express our disappointment with the new technical support policy in place at Dell Inc. Dell's new support policy does a disservice to its customers and puts everyone on the internet at risk, including non-Dell customers, by discouraging the removal of malicious software.

Dell's new policy came to light in a recent issue of the Lockergnome Windows Fanatics newsletter. This policy forbids Dell technical support persons from providing assistance to customers in removing infections of unwanted commercial parasites. This policy forbids providing removal instructions or recommending a spyware removal program. The policy even forbids mentioning informational web sites that can provide information about the spyware and how to remove it.

Read more: http://216.180.233.153/~swidotcom/support_letter.php

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