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General discussion

Online videos keep freezing every two seconds.

Nov 18, 2010 12:37PM PST

Online videos keep freezing, I don't know how to fix it. even though I stop the video to let the video stream to go ahead, it would still keep freezing.
A friend told me to right click on the video, and click on the setting, then uncheck "enable hardwar acceleration". I did it. But the computer kept freezing.
Can someone please help me?

Discussion is locked

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Looking in my crystal ball at the system specs...
Nov 18, 2010 1:24PM PST

I see maybe a slow connection or more resources needed, possibly malware infection.

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Looking in my crustal ball at the system specs...
Nov 18, 2010 9:32PM PST

It is not about the slow connection, I told you. sometimes I will stop the video on youtube and let the red bar keep going,and then when I press play; it would keep freezing every two seconds.
Please I need someone to tell me how to fix it and not what is wrong.
Well, you can tell me what is wrong, but I will appreciate if you also tell me how to fix it.

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Re: freezing
Nov 18, 2010 9:39PM PST

Two things to check:
1. The programs using CPU while you play a video and while it's frozen. That's in the processes tab of task manager.
2. The full video diagnostics of dxdiag (that the diagnostic program if directx, comes with Windows)


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And ...
Nov 18, 2010 9:42PM PST

Does it happen only with the flash movies from Youtube? Or also any Windows Media Player or Quicktime movie? Both online (streaming television or so) and offline (with video from your hard disk).

It could be your antivirus checking the video. Is it the same if you disable real-time scanning of the Internet-connection?


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Nov 19, 2010 1:10AM PST

It happens to any Windows Media Player or Quicktime movie.
Would you please tell me step by step about how to fix it?
Please, I really need your help. You sound like you know the problem with my computer.

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Told me
Nov 19, 2010 2:44AM PST

**It is not about the slow connection, I told you.**

No. You didn't. Nor did you tell me anything else as stated when posting in Cnet.

((For speedier replies to your questions, please be sure to be detailed as possible--include all your system info, including operating system, model number, and any other specifics related to the problem. ))

It is much harder to keep guessing at what you MAY have or not that might contribute to the problem you're having.

That said, if you could please post your operating system, installed programs that may\may not have a direct affect on your connection, hardware, make of computer, internet connection speed\type, did you scan for infections... all this helps greatly, otherwise as stated, it's just guessing.

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My computer info
Nov 19, 2010 1:57PM PST

It is a laptop (Compaq tablet PC TC1000)
Operating System: Mycrosoft Windows XP Professional (5.1, Build 2600)
System Manufacturer: Compaq
System Model: Compaq Tablet PC TC1000
BIOS: Phoenix FirstBI9OS (tm) Notebook Pro Version 2.0
Processor: Transmeta (tm)Crusoe (tm)Processor TM5800, MMX,1.0GHZ
Memory: 488MB RAM
Page file: 624MB used, 266MB available
DirectX version: Directx 9,0c (4.09.0000.0904)

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Re: video problems
Nov 19, 2010 10:28PM PST

Well, that isn't really the latest fastest machine with the latest fastest video. Maybe it's just not up to the task. Did it ever work?

Does it work if you go back to factory settings using the Compaq supplied System Restore media or procedure?


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What's up man
Nov 21, 2010 2:34AM PST

Yes, it used to work before. Then one day it started freezing. Would you please tell me how to go back to factory settings using the Compaq supplied system restore media or procedure?
Also you are asking me for the CPU usage of all processes in Task Manager, but the number of the processes keep changing.
Also I do not get when you ask for the results of dxdiag. When I click on Run and type dxdiag. I have many tabs with lots of information. Do you want all these informations or what?
The last one "the effect of disabling my antivirus." I've never done that before.
I told you everything about the system. I'm not really sure what you are asking for.
Maybe try to be specific.

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Re: video stalls
Nov 21, 2010 4:46AM PST

Nice to hear that it worked. So something changed. If you can't find out what, so you can't undo it (not even with System Restore), you'll have to go back to square #1. I assume you tried System Restore already?
And, sorry, I don't know what disks came with your PC and what Compaq told you about using a recovery partition. It's your PC, so you should know.

For the CPU usage, I mean the top 5 or top 10. You can sort on that column, so it's rather easy to do then. Another program (could be malware) taxing your CPU, is one of the possible causes. But that's unlikely if the program that plays your video is only using 10% of the CPU, and other programs use only 1 or 2%.

For dxdiag, I'd concentrate on the video part, and see how it goes and what it tells you. It might find a problem.


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That helped. I doubt a restore will help. Here's why.
Nov 21, 2010 3:22AM PST

The video players today expect higher end machines or rather machines you may see in the last few years.

The TC1000 was from the heydays of alternative thinking (see that Crusoe?) and before video was commonplace on the web.

I strongly suggest you look at any changes from when it worked but BEWARE that a video playing in a web browser may be using CODE FROM THE WEB which you can't roll back.

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Re: what to do about it
Nov 19, 2010 3:36AM PST

That depends on the cause. And you didn't tell anything pointing to that yet. Things I asked for a start:
- CPU usage of all processes in Task Manager
- the results of dxdiag
- the effect of disabling your antivirus


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Info that Could Help (against freezing online videos)
Nov 21, 2010 5:46AM PST

Hello, grck500!
I don?t know much about computers but I had had a similar problem twice and solved it, so what I?m going to say is to help others more experienced to help you (I hope so):
The PC that I used to have was an XP HP Pavilion. Online videos started to freeze for a few seconds very often right after my desktop background (Google pictures slide show) experienced a crash (I didn?t know why) and if I reinstalled it (Google?s or any animated one that came with the computer) the problem appeared again. I could use only a static picture as background to prevent the problem.
Now my PC is an HP Pavilion upgraded from Vista Home Premium 64bit -6GB-( to Windows 7 Home Premium 64bit, first, and to Professional 64bit, after)
The problem that I had: online videos and my mouse?s pointer used to freeze for a couple of seconds intermittently three to four times per minute. It happened with Vista nor 7
After dealing with this problem for a long time, I found by accident that the cause was the software of my emergency battery (PowerPanel Personal Edition). My Prevx insisted in blocking it. I thought it was a false positive, so I applied a detection override to it, but finally my Prevx was right: the problem disappeared if I unplugged the battery (CyberPower). I solved it by updating the software.
I hope this helps. Good luck!

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Hi Touchito
Nov 21, 2010 11:41PM PST

Would you please tell me how to get to the powerpanel personal edition then?
Would you just tell me step by step how you get to fix it in number 2? For example, how did you get to Prevx? Please tell me step by step, I guess that will be very helpful.

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To Fix a Computer, Try the Easier Things First.
Nov 22, 2010 11:35AM PST

Hi, grck5000!
Please, don?t get confused. PowerPanel Personal Edition doesn?t come with computers.
CyberPower is a surge protection device and emergency battery for computers (in case of blackout) that you can buy at Office Depot or Best Buy, and PowerPanel Personal Edition is the software that allows the battery to communicate with the computer. (For more information, visit )
And Prevx is an anti rootkit (a kind of anti spyware) that detected the said software as malware.
If your computer is plugged to a CyberPower (or another brand) battery, your problem could be the same that I had, but if it isn?t, the information that I gave you could be useful in the sense of (possibly) leading ?someone experienced- to the cause of the problem, probably related to UPS or the internal battery of your laptop (it may be too old).
Always try the easier things first (and if they?re not the cause of the problem, at least you?ll reduce the number of possibilities):
Let?s suppose that you?re not using any external battery and the internal battery of your laptop is good, another possible cause of the problem could be your flash player and/or java. If one of them is out of date or your flash player is not plugged to your java, they wouldn?t work right. Make sure that the said software is update and plugged before doing anything more complicated than that. Just visit Adobe and Java web sites to check what?s the latest version of each, go to your Programs and Features to see if you got those versions or get them, and check IE add-ons settings to make sure that they?re enabled.
Another possible cause of the problem ?searching from easier to complicated- could be settings that you or a third party software changed by accident. Just to eliminate this as a possible cause, I suggest you to download the trial version of TuneUp Utilities at Cnet Downloads, and use its Rescue Center to set Animation and Effects back to their Default settings.
Cleaning your registry and running a good antispyware could help too. I recommend CCleaner (safe) and SUPERAntispyware (very good to fix IE) and you can get both for free here, at Cnet Downloads.
As I said, I don?t know much about computers, but if you don?t solve the problem by doing what I?m suggesting, at least it could help others more experienced in this forum to help you.
Good luck, grck5000.

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Try Microsoft Fix it For Free
Nov 25, 2010 6:28AM PST

Hello, grck5000!
If you haven't fixed your puter yet, try Microsoft Fix it. Go to
I suggest you to check your IE add-ons first and, if something's wrong with one or more of them you'll find it under "Issues Found" and decide if you want to disable it.
Download the tool and and use it. If the problem doesn't have anything to do with your add-ons, there are different options to search for problems and solutions like Top Troubleshooters, Windows, Windows Media Player and others (then you got to select a specific category depending on where you think the problem could be)
Good Luck!

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Freezing videos
Sep 17, 2014 11:53PM PDT

If I use Google Chrome videos (on facebook) freeze 2 seconds in. When I switch to IE they work fine. IMO it has something to do with Chrome. Just try switching browsers.