Keeping exclusive dealers is good for maintaining the mark-up. I wouldn't know how Klipsch is, onerous or otherwise, with it's dealer contracts.
The old quandry continues. From Whole Earth Catalog days some said gather info from servicing dealers then sneak away to buy from discounters. The golden days of retailing are long over. Did small merchants tick you off with their weaker points? Oh well, the public has spoken - we all know where America shops (Wally-World.)
Is online adequately filling in for information. Then again, what degree of problem is it for you when you need service.
My last couple major A/V purchases were happily from a good independent dealer for about 8% over online prices. Real service from someone already a survivor of the big boxes. Worthwhile? - hell yes.
There was a thread here a few days ago with a number of comments about buying on line, good, and bad.
Overall there are things that can be bought on line safely and others may seem like a great deal, but you could be buying from unathorized dealers.
Here is an article about what one company did...