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On line sales issues...

by sirroundsound / September 15, 2006 9:26 AM PDT

There was a thread here a few days ago with a number of comments about buying on line, good, and bad.
Overall there are things that can be bought on line safely and others may seem like a great deal, but you could be buying from unathorized dealers.
Here is an article about what one company did...

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Good for Klipsch - Maybe
by NM_Bill / September 15, 2006 12:28 PM PDT

Keeping exclusive dealers is good for maintaining the mark-up. I wouldn't know how Klipsch is, onerous or otherwise, with it's dealer contracts.

The old quandry continues. From Whole Earth Catalog days some said gather info from servicing dealers then sneak away to buy from discounters. The golden days of retailing are long over. Did small merchants tick you off with their weaker points? Oh well, the public has spoken - we all know where America shops (Wally-World.)

Is online adequately filling in for information. Then again, what degree of problem is it for you when you need service.

My last couple major A/V purchases were happily from a good independent dealer for about 8% over online prices. Real service from someone already a survivor of the big boxes. Worthwhile? - hell yes.

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Sirroundsound, Where and How.....
by RoadRunner6 / September 15, 2006 6:42 PM PDT

....did these bad, bad unauthorized dealers get their hands on the Klipsch products in the first place? Maybe Klipsch should be suing the dealers who slipped them out the back door if you know what I mean. These products just didn't show up at the bad dealers place by mistake.


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Of course not...
by sirroundsound / September 16, 2006 2:37 AM PDT

It all starts somewhere.
There are poor dealers out there, that will knowingly sell or tranship product where they are not supposed to. Some just see dollar signs, and even though in the back of their minds they may suspect something, go ahead and make a deal anyway. Others are partnered with or also own on line companies that may not have been discussed with the manufacture while signing on to be dealers. It also would not suprise me to find out that there are actual knock off's being produced and sold on line. If you are willing to place a large enough order, you can have just about anything made in China.
The point is that although buying on line can be a great way to save, many manufactures actually do care enough about their products that they do whats needed to control the distribution, as they should.

If you buy electronics from "Bob's av on line" and have a problem, and decide to call the manufacture about service. For warrantee they will need your sales recipt. Hmmm, Bob's on line isn't listed here. Now they have 2 issues. One, they hopefully will still want to look after you, it is still their product and they should stand behind it.
Two, they don't know where the product has been, somewhere it got shipped to a ligit dealer, and from their who knows how many hands have touched it. Or how much it could have been used (or abused)even fixed once already, before you bought it. I know plenty of people that can re pack a box, and a buyer would never have known it was ever opened.
So even though you may have only used it for a short while, there could be 100's of hours already on it, or it could have been purchased from a salvage of some place that had been flooded, dried out, quickly tested, re packed and sold to you. The fact is, if Bob's not an authorized seller, you have no way of knowing what you really are getting, or where it came from.
Just some things to concider...

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You Missed My Point
by RoadRunner6 / September 16, 2006 3:49 AM PDT
In reply to: Of course not...

We all know the product is a legitimate piece of Denon equipment, factory sealed just like the one at Magnolia.

Your comments about the China fake and how Denon products might have been abused before it got to the buyer are online dealer bashing scare tactics. These are factory sealed products, they just got redirected to a non-authorized dealer. Denon by looking at the serial number is well aware of the original soucre of the order from the factory.

The point I was trying to make is why only go after the non-authorized dealer? Why not sue and stop selling to the dealers that are redirecting the Denon products out their back door.

This in reality is price fixing. Something we complain daily about when it comes to the oil industry.

In my opinion, those in the business would do much more good for fellow dealers and pro installers if they would concentrate on presenting the virtues of buying from local authorized businesses than the continual flow of horror stories and misinformation about the risks of online buying.


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