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Question

older Dell N5010

My Dell N5010 has a partial keyboard problem. Most letters do not work, numbers & function keys are OK. A new keyboard did not fix this. A USB keyboard and mouse works fine. Processor is an i3 with 8mb ram, runs windows 10. Any clues anyone?

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Clarification Request
Did you try replacing the keyboard.

In reply to: older Dell N5010

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older Dell N5010

In reply to: Did you try replacing the keyboard.

As stated, keyboard has been replaced with no change occurring.
USB is fine. I guess it is possible that the new keyboard is US.

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I read that but

In reply to: older Dell N5010

Once in a while you get a bum replacement. I take it ALL other OSes booted from USB or other do this?

If so, it's likely to be the keyboard connector or a blown part on the motherboard. USB only can be dangerous as some OS/BIOS things can't be fixed with a dead internal keyboard.

Sad to read.

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older Dell N5010

In reply to: I read that but

Thank you for your prompt reply. The keyboard connector has continuity through all pins
(ie from board to actual contact area). I have tried both a bluetooth wireless/mouse combination and discrete usb keyboard and mouse plugins. Both work perfectly.
I like this computer as it runs 64 bit windows 10 with 8gb of ram is is very quick.

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So you have not tested other OSes?

In reply to: older Dell N5010

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older Dell N5010

In reply to: So you have not tested other OSes?

I will try your suggestion, thankyou.
I gather you are suggesting that my OS could be the problem.
If it turns out that that is the case, what would be the next step?
Perhaps a re-installation?

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older Dell N5010

In reply to: older Dell N5010

I have loaded Linux 14.04 torun from DVD. Laptop keyboard exhibits the same problems. A USB mouse and keyboard work fine using Linux.

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That is my test method.

In reply to: older Dell N5010

Sorry but that nails it's some hardware issue. To test if it's the mainboard is costly. You have to decide if it's worth it.

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older Dell N5010

In reply to: That is my test method.

A sad ending. Thankyou for your advice in any case.

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