Question

Old Computer with Windows7 won't Connect to Internet

My other computer stopped working altogether, and so I started using my Acer Laptop that I had bought a pretty long time ago. It connects to the Internet just fine and has Windows 10 on it, but there is just hardly any space on it. I barely even have anything on it and the C Drive is already nearly full.

And so my Neighbor let me have his old Acer Laptop Computer which has much more space on it. It has Windows 7 on it. When I try to set up the Internet on it, it appears to connect and even says that it is connected, but then when I try to gey Online to a website, it doesn't allow me to. I tried using the Ethernet plug but that does not work either.

Also, I put the computer back to Factory Settings. I was hoping that this might make it register as 'My' computer, thinking that might help with the problem but that didn't help either. My Neighbor did not previously have the Internet on this computer.

Can anybody please help me with this problem?

Post was last edited on September 2, 2019 7:34 AM PDT

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Answer
Re: connect

That's rather vague.
- What exactly is "try to setup Internet"?
- What exactly is "says it is connected"?
- What exactly is "doesn't allow me to"?
- What exactly is "put back to Factory settings"?

And more questions:
- What is the IP-address (in IPCONFIG program, run it from command prompt) when connected via Ethernet?
- What is the IP-address (in IPCONFIG program, run it from command prompt) when connected via wireless?
- Did you enter the correct password of your router when connecting via wireless?
- What does Device Manager tell about the Ethernet card and the wireless card?

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Sorry but don't know how much more I could elaborate on it

I am sorry but I don't know how much more I could elaborate any of these questions, but I will try....

- What exactly is "try to setup Internet"?

Trying to make it where, for instance, if I go to the Google website, it will actually take me there, instead of giving me a 'Page not found', as it is doing with any website that I am trying to get onto.

- What exactly is "says it is connected"?

It says on the computer where I click on the Internet Connection in the task tray that PlusNet is connected, but then when I try to go to a website, any website, it wont go there, I just get a 'Page not found'.

- What exactly is "doesn't allow me to"?

Does not allow me to, means that when I go to any website, it does not take me there, it just gives me a 'Page not found'.

- What exactly is "put back to Factory settings"?

I went to System Restore and clicked on Put it back to Factory settings",

Okay I just went and looked, and to be more Precise....

IN THE TASKBAR OF MY COMPUTER

Open Network and Sharing Center

PLUSNET -HCGK39
Internet Acess

"Connected"

When I put my computer mouse over it, it says, "signal strength Excellent"

Then it also has something on top of that, which says "Wireless Connection 2", but when I click on that, there is nothing there.

Post was last edited on September 2, 2019 11:14 PM PDT

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I will try to answer the rest if your questions later today

When I type in IPCONFIG it says

IPv4 Address 192.168.1.2

Default Gateway 192.168.1.254

This is without the Ethernet plugged in

And I dont know if this means anything but I noticed it says more than once "Media disconnected"

I will try to answer the rest if your questions later today, as I just woke up and saw your reply.

What I don't understand mostly though, is that I did and put in the exact same information on this computer as I did for my other one, and so I don't see why one would be connected to the Internet and workingly properly, but the other one isn't.

When I say I but this other computer back to Factory Settings, it brought everything back to its iriginal state when my Neighbr bought it, I am guessing, before he had put any of his information about who he is and added programs to it. It has Windows 7 on it. And I put in my own information now such as named it "Claudia PC" when it formerly was "Christophers PC" (Christopher, being my Neighbor's name). And then it started adding things like Home Essentials and all of that.

Post was last edited on September 2, 2019 11:29 PM PDT

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Re: no internet

It could be a DNS-problem. In stead of typing google.com in the address bar of your browser, type 172.217.20.100 to go to google.com. Does that work?
Also, in the command prompt, compare ping 172.217.20.100 and ping google.com

A second experiment: what happens if you connect via an Ethernet cable between laptop and modem in stead of wireless?

Post was last edited on September 3, 2019 1:14 AM PDT

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got it fixed

I got it fixed just a little while ago, see my post above. As it turns out, it must of been the outdated Browser that had been installed years ago. I got the idea to download google chrome to a flash drive on my other computer and transfer it over to this old computer and set it up and now my Internet works!

Like, on this computer there was Microsoft Office 97 installed on it, so it must be pretty outdated.

I started to realise this when it was always updating things and I thought, well how is it even doing that if it can't get on the Internet to update anything? So it made me think of the Browser. Because see, right now when I just clicked on Internet Explorer, it wont connect to a website. But then when I click on Google Chrome which I just installed it works.

But thank you that you wanted to help me, I really appreciate it.

Claudia

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I SOLVED MY PROBLEM

Wow! I can't believe this but I actually solved my problem with the Internet Connection.

Since this computer is pretty old, I started wondering if the Internet Explorer on here might be way out of date and that was perhaps why I couldnt get onto the Internet on this particular computer.

So what I did was I went onto my other Laptop that does have an Internet Cinnection and I downloaded Google Chrome onto a flash Drive, then downloaded it onto this other older computer. Then I set it up and suddenly the Internet works!

Ta Duh! With ecmphasis on the "Duh" part, because I should have figured this all out before now,

Anyway, thanks for your help. I knew if I kept praying about this that eventually it would work.

God Bless.
Claudia

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Good job!

Thanks for telling.

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