Hello, Bob.
I'm very sorry for any inconvenience this may have caused you. Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
Regards,
HD Tech
Samsung Model WF330ANW/XAA Front load washer about 3 years old
Appreciate any response.
Thank you,
Bob

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