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Resolved Question

Officejet 4500 all in one does not load all software

Jul 29, 2012 2:26AM PDT

The "solution center" and "toolbox" does not recognize the printer installed.I can not do a scan but I can print and copy.I did a complete uninstall and re installed from the install CD as recommended in trouble shooting but this did not correct the problem.The re install did not load as much as the original as in control panel\uninstall programs there was 6 HP items listed and the re install lists 2 HP items only

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Ken Deyell has chosen the best answer to their question. View answer

Best Answer

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Uninstall all that and try
Jul 29, 2012 2:54AM PDT
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HP Officejet 4500 printer
Jul 29, 2012 6:08AM PDT

Robert thx for your prompt reply.I just don't get it with some of these mftrs that they can't get their software right.I D/L the full package from the link you provided installed it and same results.So much for their all-in-one I'll just have to settle for printing and copying.

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Re: scanning
Jul 29, 2012 6:16AM PDT

If you can't get the scanning to work (even when installing the software in Safe Mode), return the all-in-one and buy one from another maker. No need to keep an imperfect product.

Kees

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I can't tell what download you used.
Jul 29, 2012 6:18AM PDT

I do see the first 2 items are print and maybe copy only.

However there is a reason why the makers can't do right anymore. They have outsourced the works and if there is an error they usually have no means of fixing it. HP failed me in a very bad way which resulted in a dead laptop. In the end it was clear they could never fix the issue that started the return of the laptop. And after 9 months I gave up on that company. It's a shame they have degraded this badly.
Bob

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Worse Off Then Ever
Jul 29, 2012 10:02AM PDT

Robert sorry to hear of your bad experience also.I hate to mention my current situation as I am down to being able to "copy" only.I can't print I just get the dialog box showing 2 documents in queue the status for one showing "printing" which it is not.It worked fine out of the box so will try and restore things to that state.Will try loading the basic software.

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Finally Resolved
Aug 1, 2012 1:32AM PDT
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I see the term FULL FEATURE at your link.
Aug 1, 2012 1:38AM PDT

Glad you found it. Sorry but I missed which OS you had so I couldn't supply a direct link.