Delete the NORMAL.DOT file and try one more time.
Bob
I'm having serious issues with all forms of Office. I thought it might just be Office 2000, but I upgraded to XP, and I'm still having this issue.
When I open a Word (or Excel or Powerpoint) document, I can edit it just well, provided I use the same font that it comes in. When I go to change the font, Office freezes, and I receive an error that states, "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience." I've re-installed Office 3 times, but the same message comes up every time. Can anyone here help me?
I can't paste the error report it gives me, as it is VERY large and would just cause headaches. Has anyone had this problem before, and if so, can I fix it easily, without flattening and re-installing Windows? Office had worked fine prior to this problem, for some 2 months.

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