Windows 7 forum

General discussion

Office files received thru mail blocked

Windows 7 pro 64bits, office 7 on several computers.
Since some months, when i received a mail ,whith a word file attached, and i want to open it, i received a msg " could be corrupted could not open".
This is the same for power point files.
I did not found a way to correct this problem.
Any body could help me ? Tks

Discussion is locked
You are posting a reply to: Office files received thru mail blocked
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Office files received thru mail blocked
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: " could be corrupted could not open"

In reply to: Office files received thru mail blocked

That's a bad translation from French, most likely, since only finds your post here, and nothing else.
Try searching the original untranslated message.
Moreover, there is no office 7. There's MS Office XP=2002, 2007, 2010, 2013, 2016, 365, but no 7.

It's usual for Office to open files received via mail or downloaded from Internet with a security warning. But when you say you want to open it anyway, that works fine and if you save it, it won't give that message again. That's quite something else than "could not open".

Try copying those files to a FAT32 formatted USB-stick and back again. Then it loses the metadata telling where it came from. Does that work?

Collapse -
Simple reply

In reply to: Re: " could be corrupted could not open"

Yes I am french and my US friends told me last month : "Mike you should brush on your English..."
I try.
Copy with a fat USB did not help, same msg.
The Msg board I got, say : Word could not open this document. It probably corrupted. Follow the following operations : 1 open and repair the file. 2 open the file with the text converter and back-up.

With the 2 item i got the text but loose the form...

I do not found a solution so far.
I also met same type of problem with received file from Power Point or MP4 for Media Player.

Collapse -
Re: corrupted

In reply to: Simple reply

If you can't read/present/play it from that USB-stick on another PC also, most likely it is corrupted.

Do the same download from the same mail in your webmail on another PC. if it works there, do a byte-by-byte comparison of the two files (the one downloaded and found corrupted on your PC and the one downloaded and readable on the other PC) to see if it's really, really, exactly the same or not.

Collapse -
answer 2

In reply to: Re: corrupted

I did the comparaison on 2 PC's. They are the really the same.
I will re-send the file received to the author, asking him to compare his own file to the one I received. I let you know the result. Tks,

Collapse -
final reply

In reply to: answer 2

The autor of the document confirmed that he could not read the document I sent him. He resent the original and it works fine. Problem closed for me. Tks.

Collapse -
cau lo mb

In reply to: Office files received thru mail blocked

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.