You may be suffering from another bug in using 97 on Windows XP. In fact, this is another one besides what might happen when you double-click a .DOC file and the spellcheck that has failed some.

No fix is availble.

But I will offer the Open Office let me continue on without much cost. http://www.openoffice.org

"It's what I use."

Bob

PS. The only issue that would affect Office 2000 and up in this is a printer driver that is not installed or a printer that is not the default.