I don't get it... MS Office programs haven't had text on icons since like ever. I started using Word at version 6, which didn't have text, Word 95 didn't, 97 didn't, 2000 didn't, XP didn't, 2003 didn't, 7 didn't, 2010 doesn't... v.X didn't, 2004 didn't, 2008 didn't, 2011 doesn't. So where this particular complaint is coming from is quite the mystery to me. It's been like this for the better part of two DECADES, Mac AND PC.
Toolbars have always had just little icons on them. No text; tooltips, but no text, and tooltips still exist in ribbonized versions.
And again, we need to remember that our singular experiences do not represent the sum total of everyone else. Microsoft is a company that bends over backwards to please customers, whereas Apple tends to just kick you in the teeth saying take it or leave it.
I do share some of the pain of creating complex layouts in Word, or really any general purpose word processor, but word processors weren't designed to create complex layouts. They were made to create simple documents that tend to follow an established pattern. So it's kind of like blaming Ford because your F-150 pickup doesn't make for an effective boat.
If your employer is requiring you to use Word for your job, then that's an issue you should take up with your employer, Microsoft doesn't even factor in here except as a target for your misplaced passive-aggressive frustration. Talk to your boss, and lay out the case that you'd be a lot more efficient if you used this or that program, and that the up front cost would be more than made up for by your increased productivity, not to mention the increased quality of your work.
And since sometimes people have difficulties following, the previous two paragraphs were intended as a response to sturner.