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Office 2007 Intermittent Freeze (Crashes PC) - Plz Help!

by connmen / August 30, 2007 12:30 PM PDT

Hoping someone may be able to shed some light on this.

I bought a laptop last month with Vista Ultimate Edition. The computer operates perfectly except for it intermittently freezes up during usage of Office 2007 -- specifically Word.

The freeze-up generally comes immediately following an action (scrolling, printing, using the pulldown menus). The top of the menu says the program is not responsive, and eventually the entire computer freezes up with it.

All tests on the laptop (T7300, 2 Gigs RAM) indicate the hardware is working fine. No surprise given the great performance during everything else.

My only clue to the cause seems to be that most of the docs I work with are older Word files as I don't often start new files. I have found it freezing up while printing older files but when I re-saved it as a Word 2007 file, it seemed more stable. Still, I am almost always using Word in Compatibility Mode.

Office 2007 diagnostic program yielded nothing.

PLEASE HELP! Frustrating to no end considering I spend hours per day using these programs.

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Make it a warranty issue.
by R. Proffitt Forum moderator / August 30, 2007 9:57 PM PDT

I don't experience such issues so there could be a problem with your new PC.


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Pretty Sure It Is Office 2007 That's The Culprit
by connmen / August 31, 2007 1:22 AM PDT

Problem is that in my experience, if a PC problem cannot be recreated and only intermittently happens, then it is basically impossible to diagnose and I'll have my laptop in the shop for three weeks only to have it come back the same.

Besides, given the fact it is strictly happening in Office 2007 and all diagnostic hardware reports indicate my computer's A-Okay, I have to first 100% rule out it being a software issue.

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It May Be...
by entrecon / August 31, 2007 4:02 AM PDT

That there is Office 2007 issue with something else you are running on your machine. Quite often I see conflicts with anti-virus software.

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In short "Call it in."
by R. Proffitt Forum moderator / August 31, 2007 5:28 AM PDT

One of the ongoing issues is that people are not calling in such problems then later discovery it's the hardware. Since they didn't lodge the complaint early the maker says "You didn't report this in the first 3 months so ..." The owner ends up in a worse situation.

Maybe it is something else but your post details only lead me to write your machine has an issue.


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Got A Few Leads First Then Will Go To Manufacturer...
by connmen / August 31, 2007 8:00 AM PDT
In reply to: In short "Call it in."

My warranty is for three years so it's not as though I need to rush to the manufacturer. Problem is that as a self-employed individual who uses my laptop for work, having it in the hands of a repair shop for a week or two is a hassle like no other.

Especially if PC Doctor and the other diagnostic programs I have run are correct and my hardware is fine.

Because the problem only happens in compatibility mode with files that originated in an older Word format, I am left to believe it is related to this in some way. Will play around with only creating new files and see how it goes.

If anyone else has any other ideas, please post. (Appreciate the comment above about a possible software conflict. Have been uninstalling most non-essential programs).

If staying out of compatibility mode does not remedy the issue, then I will go to the manufacturer.

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PC freezes after a few seconds idle
by geraray / April 22, 2010 9:50 PM PDT

I am having the same issue as well, I supect that office 2007 is causing the problem

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