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General discussion

Office 2007 Installation Issue

by surveyance Apr 26, 2007 12:02PM PDT

Hello,

I have recentally purchased Microsoft Office 2007 Professional Edition to run on my Windows Xp machine. When I try to start up any of the applications I get a message saying:

"The setup controller has encountered a problem during install". Please review the log files for further information on the error"

There is only an OK button and when I press that I get another box which says:

----------------
Windows Installer

The feature you are trying to install is on a network resource that is unavailable.

Click OK to try again, or enter an alternative path to a folder containing the installation package 'EnterpriseWW.msi' in the box below.
----------------

Now before I installed Office Professional I did have an trial version of Office Enterprise installed which I tried to completely remove before installing the professional version.

Does anyone know what is causing this problem?

Discussion is locked

1 Posts

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There are reports that prior Office's mess with 2007.

by r. proffitt Forum moderator Apr 26, 2007 12:21PM PDT

Not only uninstall those but look at the Microsoft Installer Cleanup Utility to clean out remnants.

Sorry but I'm calling these issues a bona fide bug. Call it in if someone here doesn't find a cure for you.

Bob

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