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General discussion

Office 2007 install

Dec 14, 2010 1:12AM PST

Installing Office 2007, after entering the product code, I get
an error.
Cannot find Office.en-us\1033\dwintl20.dll
Browse to a valid installation source.

That is an L=l not a one.

Browsing to the source does not fix the error.
Have copied all the files to the HD and still no go.

This is a clean install of OEM Win 7 64 bit
New Seagate 1 TB HD and 6 gigs of ram.

So far I installed, Acrobat Reader X
Avast AV, and CDburnerXP

I tried removing them but to no avail, still get the error message.

Thanks for any help.

Discussion is locked

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Even on Office 2007.
Dec 14, 2010 3:52AM PST

Microsoft was giving free install support if you just bought this copy.

Bob

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Free support, nope
Dec 15, 2010 7:31AM PST

Microsoft won't give support on 2007 without payment.
I won't do it.
I'll get a different version before doing that.

Thanks anyway.

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Sorry if I was unclear.
Dec 15, 2010 7:34AM PST

If this is a new purchase, so far, free install support.

Your post didn't tell if this is some old PC and you are re-installing later which you will discover failures like this if the cd/dvd drive letter changes!
Bob

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Fixed the problem
Dec 15, 2010 9:07AM PST

Just FYI, I did a clean install on this PC twice of Win 7.
Tried the Office install before anything else and had a problem both times.

The error is that it can't find a file, browse to it. But Officd isn't looking on the DVD, it is looking for it in C:\MSOCache.

I deleted the MSOCache (after changing permissions from TrustedInstaller) and copied the MSOCache from a computer that had the same version of Office without a problem doing the install.

Now the install works fine. Office apparently was corrupting the cache each time, from the media, but after using a good copy of the cache it worked OK.

I found this on a forum somewhere. Have read enough of them about this.
Thanks for your advice Bob. I had not actually called MS, I just went online and they wanted a payment.

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I wonder.
Dec 15, 2010 7:21PM PST

If this Windows 7 install has the old Office TRIAL VERSION getting installed. If you follow the forums the recurring advice is to uninstall those trial versions first.
Bob