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General discussion

Office 2007 has stopped working

Mar 28, 2010 8:26PM PDT

Hi
I have Windows Vista on my PC and I use Outlook as my mail client with Hotmail accounts. It was working fine for the last 6 months but now refuses to open. It says 'Outlook didn't open correctly last time do you want to open in safe mode?'. 'Yes' or 'no' both results in 'cant open and windows is trying to look for a solution'. But 'nothing is found'.
I have tried 'repairing' outlook And have also tried reinstalling frm the disc. Hasn't worked.
Can someone help please
Bobby

Discussion is locked

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Re: Outlook stopped working.
Mar 28, 2010 8:36PM PDT

I'd start with trying same Outlook in a new Windows account. If that works, find what's corrupted or interfering in the current account. Could be:
- some add-on
- the .pst file
- a setting

Kees

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Thanks for reply
Mar 29, 2010 9:42PM PDT

Hi Kees

I had posted this message before and got stuck at trying to find my .pst file. I did a search for it (*.pst) and that didnt throw up anything. Would you be able to tell me where I might find this file.

Also what setting do I look for, for potential corruption?

Thanks again for your help
Bobby

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Re: outlook 2007 file locations
Mar 29, 2010 9:44PM PDT
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Thanks
Apr 1, 2010 3:08AM PDT

Hi Kees
Thanks for sending link to the page. I managed to locate the PST file and have deleted the old files and restarted Outlook and it worked!

I did have one question. How does one back up pst files?

Thanks again for your help
Bobby

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Re: backup .pst files
Apr 1, 2010 4:25AM PDT

You can backup a pst-file like any other file. There's nothing special about it. Common ways are:
- copy to a USB-stick
- copy to an external hard disk
- copy to webbased storage
- copy to another PC in your home network
- burn to CD-RW or DVD-RW

Kees

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Thanks
Apr 1, 2010 10:40PM PDT

Sorry I thought there was an elaborate way to do it... dont know why.

Thanks again for your help