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Office 2007 cannot uninstall

by foxygrandma / November 13, 2010 4:37 PM PST

Operating System System Model
Windows Vista Home Premium (x64) Service Pack 1 (build 6001)
Install Language: English (United States)
System Locale: English (United States) Hewlett-Packard HP Pavilion dv7 Notebook PC 1
System Serial Number: CND9311HFJ
Enclosure Type: Notebook
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256 kilobyte primary memory cache
2048 kilobyte secondary memory cache
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TSSTcorp CDDVDW TS-L633M ATA Device [Optical drive]

KODAK SD/MMC card USB Device [Hard drive] -- drive 1
WDC WD5000BEVT-60ZAT1 [Hard drive] (500.11 GB) -- drive 0, s/n WD-WXE0A6904692, rev 02.01A02, SMART Status: Healthy 3838 Megabytes Usable Installed Memory

Slot 'SODIMM 0' has 2048 MB (serial number AD000000000000000109264750D311)
Slot 'SODIMM 1' has 2048 MB (serial number AD000000000000000109264730D4BD)
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d: (NTFS on drive 0) 15.09 GB 2.29 GB free

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I had mailed my HP laptop to Staples for repair. When I got it back three days ago, I uninstalled unnecessary programs; and among them, I uninstalled Microsoft Office 2007, as I have used for years Microsoft Office 97 Professional edition, which worked fine before I had to mail the computer for other kinds of problems. Even though I uninstalled Office 2007 and I installed Word 97, whenever I try to open a Word document, I get a message box that reads Microsoft Office Word 2007 and a setup error box that reads: The setup controller has encountered a problem during install. Please review the log files for further information on the error. Then when I click the OK button Windows installer starts to install the Office 2007. A document will then open and also the error message from above.

When I do a search for Log Files, I get Word documents but no log files.

I went to regedit and did not find Office 2007 there; it is not in the control panel Programs and Features (Microsoft Office 97 Professional Edition is there), and when I go to Revo Uninstaller, Office 2007 is not there.

Can someone ell me how I may get rid of that Office 2007. Thanks much.

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Does not sound like an uninstall issue. Try this.
by R. Proffitt Forum moderator / November 13, 2010 5:30 PM PST
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Office 2007 cannot uninstall
by foxygrandma / November 14, 2010 4:56 AM PST

Thank you, Bob. That worked. But I had a heck of a time uninstalling Word 97. (had to uninstall it as it would not open any document) After I finally reinstalled it, now I get, when I try to open a Word document is: this action is only valid for products currently installed.

I can open a new document and save it as Word, but then when I try to open that I get: this action is only valid for products currently installed. But it is installed. If I save it as Text, it opens in Note Pad.

If this cannot be fixed then I need to use something else. I did install Tiny Word and that seems to be similar to Word 97. But how would I get my hundreds of Microsoft Word 97 converted to Tiny Word? All of my dear Alzheimer?s brother?s medical information is on Word 97. This problem on a Recovery has not happened before, have always been able to use Microsoft Word 97.

I do not need Open Office, just something very simple. About all I use is the Word part.

Another question. I am so tired of having to do a Recovery as this is the fourth time since I have had this laptop and I bought it in September 2009. When Staples had it, they reinstalled the operating system; but then after I had installed all of the Windows updates, it caused problems and I had to do another Recovery with their help. For someone who scans for antivirus about every other day and every day scans for spyware and malware, I sure do have problems.

I do have a Microsoft Windows 7 Home Premium Upgrade Media disk. Also with that disk is another disk called HP Upgrade Manager, Insert this disk first. To install Windows 7, would I first use the Insert this Disc First, and then the Windows 7 Upgrade one? Think I asked this sometime ago but have forgotten. Of course, first I have to solve the Word problem. I have this note saved on Microsoft Works, so maybe I should use that for my Word documents? Boy, am I confused! Thanks again.

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by R. Proffitt Forum moderator / November 14, 2010 5:02 AM PST

Why not Open Office? you can get it for free, work with 97 docs and use just the writer.

I'm left to wonder why not use just the writer?

PS. The old 97 issue was from memory solved by changing the ACTION in the file properies of .doc files. I can't recall it but it has been discussed too many times. Google that error message to find it.

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by foxygrandma / November 14, 2010 9:08 AM PST
In reply to: Sorry.

Well, guess I will have to try Open Office again. Had tried it a long time ago but found it complicated. Will try again. But, again, how would I convert so many Word 97 documents at one time to the Open Office? Since I have hundreds of Word documents sure could not do them one by one.

Google error message? Do you mean the message: Action only valid for products currently installed?

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I never converted.
by R. Proffitt Forum moderator / November 14, 2010 9:29 AM PST
In reply to: Sorry

I just associated .doc with writer and when it saved, it was in Word 97 format.

Sorry again, the error message looked incorrect and I can't recall the exact words to research that issue. But it has been discussed. Could be that you must install 97, then immediately install the Office 97 or Word 97 patches or it does that but the memory is fading as I haven't fixed it in over 5 years.

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I never converted
by foxygrandma / November 14, 2010 2:02 PM PST
In reply to: I never converted.

Thanks, Bob. I have installed various patches. Tomorrow will try the Open Office. Will be late tomorrow as my day is full of caretaking. Thanks again.

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