Start Word in Word's SAFE MODE. Try again.
I'm attempting to troubleshoot an issue a co-worker is having with an install of Office 2003 Basic Edition (Word, Outlook, Excel) on a Windows XP PRO machine
The initial issue is a strange one:
Opening the executable is fine. Word opens as expected, with a blank document active.
The issue shows up when you attempt to open up a .doc file with a double-click. The system appears to do nothing, and word will not open (or show itself) until you open another program/explorer window/ect. At that point the document appears opened as usual.
My first instinct was a reinstall, so I attempted it. Uninstalled from Add/Remove Programs, deleted the folder in Program Files, and deleted registry entries in both CURRENT_USER and LOCAL_MACHINE. Installed from retail CD.
On an attempt to open, it now displayed the beloved 'Word not installed for current user.' So, I made a local temp admin account, ran all office apps, exported the reg entries from CURRENT_USER, applied them to the original user, and shared permissions in the LOCAL_MACHINE (and child) entries.
Everything worked great for about 5 minutes... at which point it began to do it again. I attempted to patch with Office 2003 SP3, at which point the 'Not installed for current user' came back up. I followed the same process with the same results.
What confuses me is Excel and Outlook both open file when opening a supported file type to start the app. Also, word runs fine if you execute WINWORD directly. When it's open, .doc files open instantly as well. When attempting to open a doc file when word isn't open, though... the system appears to do nothing, until you open a new program/explorer window, at which point it magically appears.
Has anyone had something similar happen or know a solution? I want to avoid migrating over a to a new 'unbroken' user, as it is very tedious, and the co-worker gets very irate if ANYTHING has changed on her desktop (down to the position of icons).
Any help is GREATLY appreciated