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Odd Acer Netbook Wireless problem

by MNAT / May 11, 2010 7:44 AM PDT

A friend of mine gave me his netbook to debug (acer one, model AOA 150, windows xp). It will not access the internet. It says that I have a really good connection and I was able to ping Google and my own personal website, but I can't access any website, unless I'm in safemode.

I've tried shutting down windows firewall, checking the proxy settings, shutting down WEP and the mac address filter (which was to prevent a neighbor's Wii from using our wireless), creating a new account to see if it was an account setting, closing every unnecessary process, reset router and modem, removed the network and tried it again, and used the wizard to try to reestablish the connection.

No luck and I'm out of ideas. I'm in safemode right now typing this. So the WiFi card does work. It must be some sort of setting that I'm missing.

Any response is greatly appreciated.

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Just A Thought
by Grif Thomas Forum moderator / May 11, 2010 8:19 AM PDT

On a separate computer, download the WinsockXPFix tool from the link below, then copy it to a flash drive. Transport the flash drive to the affected computer and run it there.. It should repair any internet connection software that's corrupted.

Hope this helps.


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by MNAT / May 11, 2010 9:23 AM PDT
In reply to: Just A Thought

Still no luck, but you did give me a few ideas.

I still would like to know if there are any other ideas out there, too.

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Have you tried...
by Papa Echo / May 11, 2010 9:24 AM PDT

... plugging it in to the modem/router via its NIC on it own ?

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by MNAT / May 11, 2010 9:26 AM PDT
In reply to: Have you tried...

Actually, that's the first thing my husband did. Same problem.

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More strange happenings...
by MNAT / May 11, 2010 9:33 AM PDT

I was able to sign into his messenger account (he had his password saved) and was successful. Now, suddenly, I have updates that are installing and it seems to be working, but I still can't access the internet via the browsers.

We shall see if these updates so anything.

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by MNAT / May 11, 2010 9:54 AM PDT

The browsers and most programs cannot access the internet. Messenger apparently can, but that's it.

I ran TCPview (part of sysinternals suite) and interestingly enough, all of the programs that are supposed to be online are only trying to access

All of them EXCEPT msnmsgr.exe (Microsoft messenger), that is.

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That safe mode is my clue.
by R. Proffitt Forum moderator / May 11, 2010 9:33 PM PDT

I found expired antivirus suites to cause that failure (safe mode works but other modes fail.) And it was no fun to remove some of them.

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by MNAT / May 12, 2010 1:43 AM PDT

He does have Norton. I'll try to uninstall that and see what happens.

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by MNAT / May 12, 2010 2:33 AM PDT
In reply to: Interesting...

It WAS Norton. Three days and all I had to do was uninstall Norton!

Thanks for all of your help.

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by R. Proffitt Forum moderator / May 12, 2010 5:22 AM PDT
In reply to: YES!

Why would Symantec do that?

I can't think of any good reason. Only bad ones.

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