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Laptops forum

Question

Numbers on keyboard not working while using Internet

by Dulax22 / June 11, 2012 8:00 AM PDT

I have a Dell XPS M1530 laptop which came with Windows Vista. A few weeks ago I upgraded it to Windows 7 and ever since then, the numbers aren't working when I use any kind of internet browser. They work just fine while using any other program, but when I use Internet Explorer, Firefox or Google Chrome they show up as the last key that I typed. This goes for when I press shift to type symbols as well. Whenever I want to type a number or symbol in an Internet browser I have to copy and paste it from notepad or a word document. Really annoying.
Anyone have any solutions or trouble shooting tips other than starting over? Oh and I have upgraded it to Windows before on a different hard drive but when the old hard drive crashed, I had to use Vista because I lost the disc for 7.

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Clarification Request
I can't tell if you finshed that upgrade.
by R. Proffitt Forum moderator / June 11, 2012 8:05 AM PDT

Microsoft provided the basics for drivers and you still encounter folk that do this upgrade and stop.

They forget that the drivers are not updated by Microsoft or Windows Update. They often need a reminder to go back to the machine's maker for the rest of the drivers for EVERYTHING.

HOWEVER SINCE THIS IS JUST THE BROWSERS I WONDER. Skype and it's plugin interferes with copy paste so it could be a factor here. Have you considered uninstalling any app that has plugins?
Bob

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Got it
by Dulax22 / June 11, 2012 8:17 AM PDT

I have installed all the basic drivers for everything. Solved the problem though you were right, it did have to do with plugins. I use Comcast Internet and they have a security app called Constant Guard and within that app there is an anti-keylogging feature that if it is enabled you can't use number keys. Thanks for the help!

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Glad it helped. Reminds me of a prior story.
by R. Proffitt Forum moderator / June 11, 2012 8:20 AM PDT
In reply to: Got it

The member was flummoxed about why they couldn't get on the internet after selecting "Maximum Security" on the firewall. Took them awhile to figure that out.
Bob

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Maximum security
by pgc3 / June 11, 2012 11:32 PM PDT

My neighbor did that Bob, thought it would help keep her grandkids off of bad sites, well it did sort of work for that, to say she was a little frustrated is a mild understatement. LOL

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Numbers do not work in email
by magnetizer / December 19, 2012 10:01 AM PST
In reply to: Got it

How did you fix the problem. I have Constant Guard and IE.

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