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Question

Numbers above letters not working

Jul 24, 2017 10:54PM PDT

Hi all
Thanks for any help you can give.
About a month ago, the numbers above the letters stopped working on my the keyboard of my dell laptop. The numbers on the keypad were working... then I googled some fixes and managed to disable those as well which locked be out of my computer since the password contains digits. Managed to fix that then reverse the keypad lock, but none of the standard fixes online that I could find worked. Most of the numbers on my keyboard above the letters are still not working with the except ion of 5, 6 and the - and = and ` symbols.
Thanks so much

Discussion is locked

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Answer
Please folk. Full model numbers.
Jul 25, 2017 5:53AM PDT

I would supply approximate costs but don't have the model number.

Here's the test I use before I give the diagnosis that the keyboard failed. I plug in some USB PC keyboard then test. If the external keyboard works then I call the laptop keyboard failed.

So far in some hundred plus replacements only one laptop had a bad motherboard.

Figure 20 to 99 bucks for the keyboard (no model number means I can't be specific.)
This is usually a minor repair job.

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model number
Jul 25, 2017 4:41PM PDT

Great, ta will try an external keyboard.

Inspiron 15 5000 Series [Intel[R]] - 5559

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New keyboard looks cheap. 20 bucks.
Jul 25, 2017 5:16PM PDT
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easier n quicker than getting dell to do it?
Jul 25, 2017 5:38PM PDT

I'm guessing it's easier and quicker to do this than to try n get service from Dell?
Thanks so much for your help, that's really generous

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If in warranty let them do it but
Jul 25, 2017 5:59PM PDT
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Answer
Same Problem
Jul 26, 2017 7:20PM PDT

I had this problem with my FS Dell. It's totally annoying. The problem was fixed when I had it repaired. It cost me much...