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(NT) Microsolf Word

by gwingee / April 8, 2006 1:51 AM PDT

Just opened work to write a letter and I got a pop up Norton Security can not repair..uninstall and reinstall??? What in the heck is that? Is all this due to the adware I keep getting in my spyware TRENDMICRO scan? What should I do..have Windows XP SP2..HP ...broadband
Norton AV, AdWare SE, TrendMicro, SpyBlaster, Windows Defender and Ewido

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Re: norton security
by Kees Bakker / April 8, 2006 5:09 AM PDT
In reply to: (NT) Microsolf Word

Both "Norton Security can not repair" and "Norton Security cannot repair" (without space) don't give any google hits. So I suppose this isn't the full and litteral exact text of the message.

I don't think it's related to your socalled spyware (did you already do the research I called for in http://reviews.cnet.com/5208-6121-0.html?forumID=45&threadID=168180&messageID=1861932, also see my post immediately below that).

You mention three antivirusses (as far as I can see): Norton, TrendMicro and Ewido. Which one of those is the resident one? You surely know that you should have only one AV doing the real-time access scans, and use the others only for a full scan. And what other parts of Norton (other than antivirus) do you have installed? They have so many ...

Quite a lot of people on these forums would tell you to dump the whole of Norton. That would certainly cause this message to disappear. But you should have ONE good antivirus, of course, and a firewall.

Sorry to be of no more concrete help.

Kees

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I only have ONE antivirus..Norton
by gwingee / April 8, 2006 5:18 AM PDT
In reply to: Re: norton security

the TrendMicro and Ewido are spyware...I have not done what you said in the other post as I am waiting for my friend to come do it..he works in the IT dept...so he is computer saavy..but he can not come till next week and this Norton thing popped up today when I went to write a letter..ahhhhh

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Have you tried the usual cure?
by R. Proffitt Forum moderator / April 8, 2006 5:23 AM PDT

Find and delete the normal.dot file and try again.

Bob

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In addition
by tomron / April 8, 2006 5:28 AM PDT

I was thinking of the same thing Bob said about normal.dot

Also check this LINK out

Tom

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(NT) (NT) Tom, nice link!
by R. Proffitt Forum moderator / April 8, 2006 5:39 AM PDT
In reply to: In addition
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And not to forget ...
by Kees Bakker / April 8, 2006 7:39 AM PDT
In reply to: In addition

the last line of Tom's link points to another Norton page, specifically about this message appearing when you open an Office document. That might be applicable also.
The solution provided is surprisingly simple: disable the Office plugin!

Kees

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been on phone 2 hrs now with HP
by gwingee / April 8, 2006 8:55 AM PDT
In reply to: In addition

did not find any normal.dot...they said to try to uninstall Norton..but it will not uninstall..I keep getting an error message. I was tryingto write up a resume in microsoft works..and was almost finished when I got a miroosoft c++ runtime error..
closed off my works..and I cant get it back without getting that error message..so I called HP..but 2hrs..and they cant fix this..this is really really really frustrating. They changed my start up and now my Norton icon is not in the bottom tray even. I dont get why we cant uninstall norton...maybe I should just do a system restore back a few weeks..till someone can come out and figure out what the heck is going on..

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(NT) (NT) how do I find and delete that file?
by gwingee / April 8, 2006 6:13 AM PDT
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How to find and delete normal.dot.
by Kees Bakker / April 8, 2006 7:43 AM PDT

1. Go into Windows Explorer.
2. Use search feature (different in different OS'es) to find normal.dot on the c:-drive (in XP don't search for documents, but search for 'all files').
3. When it turns up, right click on it and choose delete.

This is basic and very standard use of Windows.

I'm not sure it will help, but it won't harm either. Word will create a new version when you run it again.


Kees

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Go to start
by glb613 / April 8, 2006 9:44 PM PDT

search and type in normal.dot. Delete what it finds.

If you have a corruption with the Office plug in, disable that feature of your Norton antivirus program. As with most programs, you will find this through options.

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