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Question

NP700G7A

Sep 7, 2016 2:24AM PDT

Hi,

Disk has crashed in above laptop, I've fitted a new one but can't get hold of the system restore media. Anyone have or know where I can get this from?

Thanks

Mick

Discussion is locked

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Answer
Re: system restore media
Sep 7, 2016 2:39AM PDT

I see reviews from some 5 years ago. If Samsung Customer Service (1-800-SAMSUNG in the USA) doesn't sell them anymore and you forgot to make them, the only solution seems a clean install of a generic Windows, followed by installing all machine and Samsung specific stuff (drivers and such) that their site has available for download.

If no luck, you'll be surprised how much faster a current gaming laptop is compared with your old one.

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Re: system restore media
Sep 7, 2016 2:57AM PDT

Hi,

Thanks for the quick reply, Samsung were pretty useless on this one and won;t issue out media to restore. I've tried using a Windows 7 dvd but the licence string won't work. Presumably because the key I have is OEM.

Seems a bit of a waste to trash a £1200 laptop.

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Re: trash
Sep 7, 2016 3:35AM PDT

Five to six years isn't a bad lifespan for a gaming laptop.

Your choices seem to be:
1. Buy a Windows 7 license (or Windows 10, if Samsung can guarantee it's supported on this laptop).
2. Install Linux (that's free, but it won't run Windows programs any more)
3. Buy another laptop.

In the future, consider making an image backup of the c:-partition once in a while, so you can go back to that on a new hard disk. If you use the c:-drive only for Windows and programs (not for data), a 128 GB partition suffices, and you can easily put 15 to 20 copies on a 60 GBP 2 TB disk, so the costs for one backup file is between 3 and 4 GBP. That's much less than 1200.