Question

Notification of NETFLIX no longer working on LG blu-ray

Bought a LG BP350 blu-ray dvd player from large retail store on Dec 2, 2019, just to get NETFLIX on my TV. After setup got following message on the TV when I select NETFLIX on the player:
'Netflix will no longer be available on this device after December 1st, 2019"
What is going on? I can understand this happening on a very old player but on a player just bought from a major retailer who is currently selling them? Of note, the box does state NETFLIX as a feature.

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Answer
Should go back.

It could need a firmware update but if you want Netflix the usual cheap players are the Roku or Amazon Fire sticks.

Try the Support at https://www.lg.com/pa_en/video/lg-BP350 but most of us won't keep failures around like this.

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Answer
date purchase

date purchase does not mean a thing. it is when the device was released. was just on amazon and look like it has been around for at least four years. the very first question asked about your model was back in 2015.

on a side note, for the past several months a lot of devices have stopped supporting netflix, amazon prime and others for various reasons including drm updates, unsupported os and more.

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date purchase

I realize there are other players out there but that's not the issue.
What is a shame is that major high volume technology retailers are still selling the player online or in store for Christmas 2019 to people who are not techies and believe what is advertised.

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A lesson?

Most stores just push boxes. They have no clue what is in the box and most stores do not answer technical questions. They feel no shame.

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A lesson?

Sad.
Next time I buy a car I'll have to find out in advance if, the day after I bought it I will find that it has been restricted to operate on 2 lane highways instead of 4. Wink

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Just last week

Over 500 buck device and defective. Back it went. This is why we have consumer protection laws, can return items that don't work correctly.

I take it you already tried the maker about an update so what is there to talk about here? That is that other issue where I'm running into consumers that pull out some entitlement card that reads "It shouldn't be like this." It is and we have ways to correct the problem.

I'd like to know if you gave LG at least one shot before the return.

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who are they

how are the stores or sales people supposed to know? unless the manufacturer sends some type of notice there is no way for them to know unless they open a box to demo and the notice comes up.

I wonder if there is some sort of disclaimer on the box itself. next time I am in walmart, may have to take a look.

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unfortunately

unfortunately this is going to be a problem with a lot of older devices that is still out there sitting in warehouses waiting for shelf space. I will agree that I would be mad too if I purchased a dvd player for the smart portion. I would return it.

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Answer
Send it back

and research what supports Netflix for the future and purchase that ...

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