Your choice, if nobody knows how to solve this:
1. Return the whole set under warranty and get your money back.
2. Use headphones that work (that seem to be all other) and give away or sell these ones that don't work for you.
This is a question probably more geared toward anyone who preordered the Note 10.
I'm having a massive compatibility issue between the Note 10 and the headphones that came bundled in with the preorder (AKG N700 wireless noise cancelling).
They connect via Bluetooth fine. But if any app uses Bluetooth in the background the audio completely drops and I have to re-pair the headphones. This also happens if, once paired, you then go back in to the Bluetooth settings on the phone. Has anyone else had this issue? My wife got the same phone and headphones and is having the same issue.
Steps taken so far;
Factory reset phone
Had the headphones replaced by Samsung.
Tried the headphones on an older phone running Android 8 (they work fine).
Tried different Bluetooth headphones on the Note 10 (they work fine).
Contacted AKG for support (they said that because the headphones work on other models this is a Samsung issue).
Contacted Samsung support who advised the following;
Delete Bluetooth and network settings.
Factory reset phone.
Delete AKG app then factory reset phone.
None of this is working and it's doing my head in as they cut out every 10 mins or so. Please help
Typo in subject line corrected by moderator.