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Question

Not sure if router or my laptop

by leehunter7 / July 28, 2013 4:12 PM PDT

My laptop is cutting the internet connection off and on. However, it could be the router. Earlier last week, the wireless on the router kept cutting off and on. Then it just cut off completely. I power cycled it, and it worked for about half an hour before dying again. Two days ago I did a factory reset on the router, and the wireless worked again. However, the next day, it started cutting off again. Yesterday I called the internet company, and they said it could be that my wireless has been hopping channels because they get too much traffic. They changed the settings so that it stays on one channel that doesn't have a lot of traffic. It's been working pretty well since then, except it drops my laptop off the wireless. On my phone, it doesn't seem to be disconnected from the wireless, but my friend said that it could be that my phone is less sensitive to the drops than my laptop. I'm a tech idiot, so I'm not sure what's going on. Any ideas what the problem could be?

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All Answers

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Answer
Sorry.
by R. Proffitt Forum moderator / July 29, 2013 2:06 AM PDT

No make, models and in case of the router no firmware version. Details matter and here we have none.

Add what you can as well as what's different from the router's default settings. Some folk hide the SSID and well, no one can help them.
Bob

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Make and Model
by leehunter7 / July 30, 2013 7:03 AM PDT
In reply to: Sorry.

The laptop is a new Dell Inspiron with Windows 8. I got it in May. The router is a Buffalo Airstation HighPower. It's my grandfather's, who I'm currently living with. I think he said he got it a little under 2 years ago. I'm not sure what firmwear version is. Like I said, I'm a tech idiot.

I haven't had problems connecting to any other wireless besides this one. Typically, it blinks off and on usually when I watch Netflix on the computer. Not so much when I'm just running Chrome or my email. My grandfather has been having trouble watching Netflix on his Wii as well, but not as much trouble as my laptop has had.

When I did the factory reset on the router, I didn't change any of the settings from default. The SSID is visible.

My friend had me run cmd, and there weren't any problems according to him. However, the wireless was working when I ran the test. It blinked out a few minutes later.

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So there's a n300, n600, maybe others.
by R. Proffitt Forum moderator / July 30, 2013 7:14 AM PDT
In reply to: Make and Model

Sorry but all I can do is share my rather new wndr3800 did the same and after a little research found out the model did have iPad issues. So I applied the fix for that and it got better (cue Monty Python cart joke.)

Later Netgear released a "yes, we really get better" firmware and it's really better.

Since it works elsewhere I'd check out firmware versions before I changed settings.
Bob

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Must be a King...
by R. Proffitt Forum moderator / July 30, 2013 7:16 AM PDT
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