Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

(Not responding) - and yes, I tried that

May 25, 2014 9:09AM PDT

(Laptop is Toshiba Satellite L755 with 4GB RAM and Pentium 2.0 ghz processor, Windows 7 - - 64 bit)

I get the (not responding) message in EVERY program, not just my browser. It's very frustrating. I've tried 3 different browsers, and it also happens in my mail, word, excel, and other programs I use. So it's not just an internet problem.

I regularly clean caches, disk optimize / defrag, run malwarebytes, spybot, plus my norton antivirus. I read about possible temp problems, so I ran a utility for that, and temp is not an issue. I constantly watch CPU and memory usage, and those numbers are good.

I'm at a complete loss and ready to just trash this laptop and get a new one.

Discussion is locked

blush48 has chosen the best answer to their question. View answer

Best Answer

- Collapse -
I have a 2.5 year old L755
May 26, 2014 6:23AM PDT

My L755 is still running fine, so I'd say the first thing to check would be your software. Of course the first thing to do would be to back up any data you don't want to lose. Then I'd boot from a repair disc and see if that helps. After that I'd run SFC. To do that click Start and type CMD in the search box, then right-click CMD.EXE and click "Run as Administrator". From the ensuing command prompt type sfc /scannow. That will run for a couple of minutes. If you still have the problem after that, I'd download disk diagnostics from Western Digital or Seagate and run them to see the status of your hard drive. You can also run a System Health Report via Control Panel -> Performance and Information Tools -> Advanced -> Generate a system health report. There's also a Toshiba PC diagnostic tool that might help.
I see you've run a registry cleaner. Uh oh! They don't help and can cause problems. That adds strongly to my suspicion that you have a software problem, so after saving your data, you will probably need to restore to factory settings.
`
Good luck.

- Collapse -
Answer
Looks grim.
May 25, 2014 9:22AM PDT

If a restore to the factory condition fails to resolve this, then it's a hardware issue. It doesn't tell us what is broke but that Tosh gets the call and the return.
Bob

- Collapse -
Have you tried this?
May 26, 2014 2:39AM PDT

Have you tried going into the Startup menu and reducing the programs that start automatically?
Have you tried starting up in Safe Mode? Does the problem persist in safe mode?

That will help give us a good idea if it's software or your HDD giving up the ghost.

- Collapse -
I didn't need to do that.
May 26, 2014 2:44AM PDT

I don't have this issue on any of my machines today. And it's time for me to backup my stuff so I'll be back later after I do that.

- Collapse -
Answer
For the record
May 25, 2014 10:44AM PDT

For the record the cache cleaning and defragmenting won't really do anything to help performance. Clearing out your cache will tend to hurt performance rather than improve it. What it is useful for is if something about a site changed and you suspect things are not loading correctly because you have a stale file or two in your cache. But over time, people who exist in that dangerous space where they think they know considerably more than they actually do, have distorted that one beyond all recognition to where it will somehow improve performance. All it takes is 1-2 seconds of thought. You've got a local copy of a file which can be loaded in under a second and a remote copy on the Internet which will take several seconds, minimum, to get. How does forcing the browser to get the slower remote copy improve performance?

Defragmenting is another one that has been attributed with all manner of properties. Defragmenting picks up the scattered bits of files and puts them into one contiguous block, the end. It has no diagnostic functions of any kind and it only improves the performance of disk intensive operations. So boot times are marginally improved as is the initial loading of a program. We're talking performance gains that are below the human threshold of perception. What you think you notice when you finish defragmenting is little more than a placebo effect. You also never want to defragment a SSD unless you enjoy buying SSDs at a much faster clip than everyone else.

At least we don't see anything about registry cleaning on your list. Cache clearing and defragmenting might be pointless, but they're also harmless compared to the problems that can come from registry cleaners.

Just my opinion, but you may wish to reconsider your choice with Norton. While it won't sap system performance like McAfee, Norton has had pretty regular issues with false-positives finding their way into the definition files which always seem to nuke some key file. Sadly the choices to replace it are few, since all AV programs have long since jumped the shark and turned into bloated monstrosities.

Since you do mention Spybot, have you done your research on it's teatimer component? It can cause all manner of issues for the unaware.

In the end, do keep in mind that you have a low end CPU so you shouldn't be expecting too much from it period, but especially when you tie an albatross like Norton around it's neck. It should make a reasonably decent web browsing and word processing machine, but don't expect much more than that from it.

- Collapse -
wow!
May 26, 2014 12:26AM PDT

Thanks for your insight! I mentioned all the things I had read in other people's posts / responses as to what to do with a not responding problem. I have run the registry cleaner, but that was through Norton, so according to what you wrote about Norton, that may not have helped.

Since I've had the laptop 3 years, I'm pretty sure I can't return it to Toshiba. So I think it's time to start shopping for deals.

BTW, do you have a recommendation for a non-albatross antivirus program??

Thanks again for your answer.

- Collapse -
I use Avast
May 26, 2014 12:56AM PDT

I use Avast, primarily because a few years back they invested in writing a scanning engine that was optimized for multi-core CPUs. Most AV companies are still using the same basic scanning engine that they developed a couple decades ago. However, even Avast has jumped the shark and started adding a bunch of features where the protection they offer is dubious at best. They keep piling on the useless garbage to try and convince people there's additional value in newer versions.

But I don't go in for "all in one" solutions like Norton Internet Security. Compromise one program in the suite, and with all that shared code, there's a good chance you can topple the entire suite. It's really not that difficult to keep yourself as safe as one can be in a place like the Internet. Keep up with security updates for Windows and other non-MS programs you have installed, don't use programs which have a long sordid history of security issues like Internet Explorer, don't download files from strange places (torrents, sites dealing in pirated software, etc) and pay attention to the various dialog boxes when installing programs to make sure you don't miss the part where you're agreeing to install some nasty bit of malware bundled with a program. That will make you far more safe online than any suite of programs put out by any AV company and it's all free, it just requires a little time and effort on your part to change a few habits.

Also, there's a lot of misinformation floating around on the Internet about the Windows Firewall. Some claim it's a 1-way firewall (which is not only false, it demonstrates a misunderstanding of what a firewall is and does, not to mention it only applied to XP SP1, and not even really then) others will claim various other things. The simple truth is, what you need to do is fend off automated probes that look for ways into a system. Keeping up with security patches is about 90% of the job, so the Windows Firewall is perfectly adequate for handling the remaining 10%. If you ever attract the attention of a real live human hacker, it doesn't matter what software firewall you may be running, the only way you're keeping them out is to sever your connection to the Internet. If you have a router, odds are it has a firewall built into it and you can even skip the Windows Firewall. One of the better things I've found about Windows 8 (I forget if it was also this way in 7) is that you can configure things so that if you're on your home network, with a router based firewall, you can turn off the Windows Firewall, but if you're on some random network like at a coffee shop, it'll be on.

So try disabling Spybot's teatimer component, see if that helps. If not, you can try the factory restore like Bob suggested... If that fails, you're probably looking at a HDD on its way out. So if you didn't create restore media at any point since you've owned the laptop, now would be an excellent time to do so.

- Collapse -
Answer
PS. Spybot and other protection can overlap.
May 26, 2014 2:46AM PDT

You may want to dig into your protection selections and reduce the list. Spybot used to get folk posting about your issue years ago. Many folk moved to other apps that would scan on demand rather and in real time.
Bob

- Collapse -
overlap
May 26, 2014 4:19AM PDT

In other parts of the real world, overlap is a GOOD thing! I know that Norton would tell me that I could only use THEIR program, but I'd still sneak and use others. Typically, I'd run something like spybot, then uninstall the program.

I've got a Surface tablet which I love, but not for heavy duty typing (like in my genealogy programs).

So I'm guessing that either I go crazy, or buy a new laptop. (flipping coin)

Thanks for your reply!

- Collapse -
Put another way.
May 26, 2014 5:40AM PDT

Spybot's old real time component would inspect a file on open.
Norton would notice Spybot's action and inspect all actions.
Spybot would notice actions on files, scan those to see if safe.
Repeat forever?

This is such an old issue that I may have shortchanged you.
Bob

- Collapse -
thanks!
May 26, 2014 6:19AM PDT

Thanks for the explanation - - I thought it was just a turf war issue.