Samsung forum


Not pleased with Samsung Canada customer support...

First, the Note 8.0 is not in the list, but I can't continue if I do not pick a model. Fine, I pick the first one.

In my first sentence, I clearly state that the message is not about the model I picked, it is regarding the Galaxy Note 8.0.

I get a reply about a phone that does not apply to the Note 8.0 at all...

Of course, Samsung Canada e-mail support is one-way only. You can never reply and try to clarify something... Good move Samsung!

Anyway, I'm hoping I may get a better answer here.

I can't install Magic 2014 in the Galaxy Note 8.0.


Is it the develpoer's fault for not including the Note 8.0 in their list of acceptable devices or is it Samsung's fault for making a tablet that sends out a code to the effect that it is a phone rather than a tablet?

If the later, will it be fixed any time soon?

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All Answers

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Link, comment.

In reply to: Not pleased with Samsung Canada customer support...

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My other post is in limbo. So this one is all text.

In reply to: Not pleased with Samsung Canada customer support...

The app appears to have issues on some tablets so my thought and answer is to contact the app's author. I fear that you may find this to be a bad answer but Samsung didn't write the app so my question is why are you asking Samsung about this app?

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As I stated in my original post...

In reply to: My other post is in limbo. So this one is all text.

...I want to find out who is responsible so I know who to contact.

Also, I read somewhere that the core programming of the Note 8.0 comes from the Galaxy S III and that the piece of code that handles identification was not changed from "phone" to "tablet". I decided to check on Samsung first in case that story is true.

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My other post is missing

In reply to: As I stated in my original post...

So I took out the link and shared there is a bit issue with Android. I'm sure you've heard or read about it and it's called fragmentation. What this means to the user is that you may encounter issues with apps that the author has not resolved for the target device.

For the author it means they may get support requests why the app isn't working on said device.

I think you'll call this a bad answer but your question should be to the app's author as Samsung rarely sees the app's source code or would correct the app's code. I'm sure there are exceptions but as I did go to the Samsung Developer meeting a while back I can see where folk will not get the question to the right person.

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Bonus material.

In reply to: My other post is missing

If you read through you find programmers supplying more than one way to determine if the device is one or the other.

As a developer you would have to test your app on the devices to be sure that your selected solution works.

As an owner (that's you) you may not care at all what a minefield this is and if you are a consumer you would never ask the author for support but call the device maker.

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Note being a programmer...

In reply to: Bonus material.

...I had about a 50-50 chance of asking the right people on my first try. After I stumbled upong the device code story, I decided to start with the manufacturer.

Thanks for your input!

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