General discussion

Not able to receive/send messages in Outlook 02

Hi,

I have Outlook 2002 (10.65...)SP3, my files and folders in outlook went blank all of a sudden. I didn't change user but used an anti-spyware program last night to get rid of some spywares and temp. registries. I then had to move the old files(.pst)from the C drive back to my current outlook folder, but when I try to hit ''send/receive'' or send emails, a dialog box came up saying:

THE OPERATION FAILED. AN OBJECT COULD NOT BE FOUND.

Please help. Thanks.

Regards,
David

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Re: outlook object not found
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system restore not working.....

Hi Kees, thanks for the reply.

I have been trying to fix the problem the whole day yesterday but it didn't work. I have tried to do a system restore, I have tried all the check points for the past 4 days (I installed and used the anti-spyware program - Spy Sweeper on Friday). Everytime at the end I got the same message back saying "cannot restore, no changes have been made". Why? In addition to the anti-spyware program that I used, I also used another program called "ccleaner" during that time to get rid of all the unwanted temporary files and registries when I was cleaning up my spyware popups. The other link that you sent me from 'Microsoft Help & Support' might not be an option for now because this involves creating a new email account, right? My clients won't be able to send me emails all of a sudden then.

I tell you what I have tried. I have tried to delete the whole MS Small Business XP and reinstalled it and it didn't work. BUT when I switched to another user account and tried it and it worked perfectly!! Currently, I am using Outlook Express 6 and its working fine too. I think some of the Outlook files are missing, am I right? I hope you or someone in the forum can help me out before I take my PC to a store to get it fixed. Thanks in advance.

Regards,
David

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Re: accounts

If it works in another user account, it shows it's something in YOUR user registry.

What you can try: make a new Windows XP user account for yourself, and use the same data for your email account. That should work. Your customers don't see your Windows user name, do they. You should, of course, transfer all relevant data (say: contents of My Documents) and migrate your Outlook data (export and import). It's not really different from migrating to a new machine, and every business owner should be prepared for that.

But why not try to make a new Outlook profile in your current Windows XP user environment? You can specify the same email account as you do now, of course. You can keep all your XP data, but you'll have to migrate your Outlook data. Worth a try, because it's less work than a totally new XP user.

Hope this helps.


Kees

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fixed!

Hi Kees,

I finally fixed it by creating another profile. I just used the same email account. Thanks. What a nightmare I went through this weekend since Thursday when my computer got infected with those spyware pops. One of those programs I used must have deleted my registries associated with Outlook. This wasn't the problem I got. My Power Schemes was wiped out too but is fixed too. But thanks for your suggestion and help. One more question here. Can I export Outlook's contact lists and personal folders to Outlook Express. Thanks.

Regards,
David

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Re: from Outlook to Outlook Express

David,

I don't fully see why you would want to do so, when you fixed Outlook. It's inconvenient to use 2 email-programs at the same time, because the messages are being dispersed in different mailboxes. But I suppose you know what you're doing.

Try File>Import in Outlook Express and see how far you come. If not far enough, post again.

Kees

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import form OE

Kees,

When I hit File<Import in OE, not much showing. I do use Outlook Express sometimes especially when I send picture files. My service provider doesn't support Outlook, they only support OE, but if its a big procedure, forget about it, I can live without it.

I just noticed that my Outlook version is 2002(10.26...)while before I reinstalled the Outlook from my disc, it was version 2002(10.65.....)SP3. Does this matter? Also, do you recommend me to upgrade to Outlook 2003? Thanks.

Regards,
David

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Re: Outlook questions

1. If I use File>Import in Outlook Express, I can choose from Address Book and Messages (= mails). Address book won't offer the Outlook version to import from, but messages let you choose an Outlook profile to import from.

2. I would advice to update to Service Pack 3 (SP3) of your current Outlook XP. It's a security update and bug fixing. Go to office.microsoft.com, choose download and then 'check for updates'. No need at all to go to Office 2003 as long as you're happy with what you have.

Kees

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done!

Kees, I upgraded to the SP3. Thanks.

David

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(NT) (NT) You're welcome.

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