not able to install office

What version (SP level, bits) of XP?
What version and what bits of Office 2010?

For example, http://technet.microsoft.com/en-us/library/ee624351%28v=office.14%29.aspx#section4 tells about the system requirements of MS Office 2010 Home and Student, and the differences between 32 and 64 bits versions of Office and 32 and 64 bits versions of Windows and the Service Pack required.

What happens if you go into services.msc and start that service? Check the event log in case of an error. Or did the install of this service fail, so it isn't even present?

Kees

hi jeniferclark

i have also come across this problem initially when i was trying to install Office. the folowiing are the steps that i followed may be they would help you out

1. Click Start and click Run.
2. Type the following command line, and then press ENTER:

cacls "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform" /t /e /p "Network Service":F

3. Try the install of Office 2010.
all the best for it.