Not able to download antivirus software

- Collapse -

antivirus software

by Marianna Schmudlach Nov 9, 2008 12:54AM PST

You do NOT have an Anti Virus program on your computer or did you mean a Anti Malware program?

Are you able to download Malwarebytes Anti Malware?

Please download Malwarebytes Anti-Malware or alternate download link

* Make sure you are connected to the Internet.
* Double-click on Download_mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
* - Update Malwarebytes' Anti-Malware
* - Launch Malwarebytes' Anti-Malware
* Then click Finish.
* MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

* On the Scanner tab:
* - Make sure the "Perform Quick Acan" option is selected.
* - Then click on the Scan button.
* The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
* Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

* -- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

- Collapse -

And To Download Malwarebytes On a Friend's Computer...

by Grif Thomas Former Forum moderator Nov 9, 2008 5:12AM PST

..which is sometimes necessary to clean out the junk, see the instructions below:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them.. I use the sites below to download the installer file and the manual updater:

Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Hope this helps.

Grif

- Collapse -

could anti-malware miss my threats?

by stuckintechland Nov 9, 2008 11:10AM PST

Thank you. I was finally able to download Anti-Malware but after running both the quick and the full scans, it tells me that no malicious items were detected. However, yesterday I ran the Kaspersky Scanner and it found 5 'threats' which all look malicious.
Is there another anti-malware program I could use or a way to tell Malwarebytes to look in specific folders?

- Collapse -

way to tell Malwarebytes to look in specific folders?

by dawillie Nov 9, 2008 11:16AM PST

Suggest you set Malwarebytes to do a 'full scan'.

This will result in everything in the PC being scanned.

- Collapse -

I doubt it, but you could give

by Marianna Schmudlach Nov 9, 2008 2:35PM PST

SuperantiSpyware a try:

Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".

CNET Forums

Other Forums

Forum Info