There are a lot of causes from virus to an incorrect or incomplete Windows installation. If it's in warranty, secure your backups of what you can't lose and make the call.
Bob
So when ever i click the shutdown button on my computer everything on my computer turns off except the computer. The computer light is still on so are the fans. I waited for about an hour to see if it would turn off but it didn't. This has been happening for about a week now. Any ideas why this is are appreciated. Thanks for the support.

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