Question

norton won't open, right click in file explorer causes crash

Feb 14, 2020 9:11AM PST

Win 10, lenovo yoga,

2-14-2020
-norton does not appear on taskbar, cannot open it from the start menu. Click any option and nothing happens. Task manager says it is running though.
-right clicking a file or folder in file explorer causes it to crash, right click works normally in empty space.
any suggestions on what could fix this?

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Answer
The usual.
Feb 14, 2020 9:33AM PST

Remember that due to the nature of Windows and the issue the only sure fix is item 1.

1. Factory reset.
2. Remove Norton, see if Norton is the cause. Windows Defender is good enough for most of us so you can get it working then try Norton again.

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Answer
i tried uninstalling norton - more error
Feb 14, 2020 11:38AM PST

Tried running Norton remove and reinstall. It tells me an unrecoverable error has occurred and it cant uninstall. I am trying to manually uninstall now, but it does not seem to be working either.

Post was last edited on February 14, 2020 11:42 AM PST

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Then it's Norton's issue.
Feb 14, 2020 12:05PM PST
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Answer
If All Else Fails
Feb 14, 2020 7:48PM PST

Definitely follow R. Proffitt's recommendation of using the Norton link before doing anything more drastic.
Failing that, you may try downloading the free Geek Uninstaller. Run that to uninstall Norton. If necessary, use the "Force uninstall" option in Geek.
Also, try to run Malwarebytes in case some malware has caused your problems.
Last resort is, of course, reset or reinstall Windows. Good luck!

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