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"Norton Uninstall" uninstall Trashed my Partition

by NorthBeachnik / February 5, 2008 6:24 AM PST

I have an HP Pavilion 9410US with Vista, 2gb memory and a 2gb ready boost running.

Recently, I tried to uninstall Norton Systemworks 2007 (which I stupidly was using even though I should know better and which was causing problems such as delays). I went to the Symantec website and downloaded their Norton Uninstall program to my laptop. Ran the program. It scanned some of my hard drive and then...the screen froze.

The result: No sign of Norton Systemworks 2007, no folder, nothing EXCEPT Advanced Search on hidden, non-indexed, and system files shows 25 hidden Symantec files on my hard drive. Some if not all of these seem to be related to Symantec's reporting function.

Window's Defender and HP's reporting center (can't remember what you call it and I'm on a Lenovo right now) both report that I have NO firewall on now I do - I have Windows Firewall on now. I turned it on and turned OFF Norton's firewall just before I downloaded the Norton Uninstall program. Norton is also reporting to Windows that I DO have an anti-viral program running. I do NOT have an anti-viral program running. I did successfully delete tht part of Norton Systemworks and I have NOT yet downloaded AVG antiviral software.

Coincidentally or NOT, let's be honest here about the destructive and malevolent power of Norton, right after Norton Uninstall froze my screen and I rebooted I discovered that I had ANOTHER PROBLEM besides the 25 Norton Symantec hidden files still lurking in my system:

Device Manager AND System Reports both show my USB 28x Drive as FAILED. Just a couple of days before I had checked thorugh Device Manager and System Reports ITEM BY ITEM. I did this to make sure that everything was KOSHER and in GOOD HEALTH before I downloaded something from Symantec to delete the notorius Norton SYstemworks.

I believe the USB 28x Drive on my HP Pavilion 9410 is for backups, especially if I upgrade to Business Vista.

I have been told by an older, experienced computer repair tech (who I have personaly seen uninstall Norton from other user's system) that I NEED TO BACK UP MY DATA AND WIPE OUT MY DISK AND LOAD MY RECOVERY DISKS!!! Then I will have a factory new HP9410 (with bloatware...and Norton [although I won't be stupid enough to use it because "I'm in a hurry on a project and don't want to take the time to research the free downloadable anti-virals and take the time to download and uninstall them]).

Another tech who specializes in Data Recovery services only told me that Norton Uninstall froze on his computer halfway and he downloaded it again twice and eventually, he thinks got most of it out. Most isn't good enough for me. Plus my USB 28xDrive failed and his did not.

Anyway, he said to download and install AVG anti-viral and then download Norton Uninstall from Symantec's website and get the rest of Norton Systemworks off my drive.

But what do I do about the USB 28x Drive failure? Do I download a new USB driver and does that solve the problem?

When I asked the second (data recovery) tech this question, he said it might just be better to back up my data and wipe the drive and load the recovery discs and start over - factory new, etc. This is what the first tech saiid.

What do you think, fellow CNETers?

Many thanks in advance for all opinions and advice!

Alex

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One exit.
by R. Proffitt Forum moderator / February 5, 2008 7:28 AM PST

When I see this I might install a new drive and restore it from the restore DVD. Then repeat it till I discover what works best.

-> Let's be clear. None of the makers will admit to this issue or perform a house call to make it all better. You will likely have to duke it out the old fashioned way.

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Not sure what you mean
by NorthBeachnik / February 5, 2008 8:45 AM PST
In reply to: One exit.

Bob, do you mean install a new drive or a new USB 28x driver? By download, I assume.

What do you mean by "restore" from the "restore DVD"? Are you referring to the two "recovery disks" I created myself at the prompting of my laptop's system when I first used it? If so, how does one restore just one drive or driver from such the recovery disks?

I'm afraid a need more details at my skill level.

I assume when you say "repeat it till I discover what works best" you are referring to repeating the "Norton Uninstall" download process until the pesky 25 Symanted files are deleted?

Or are you referring to repeating something else?

Thanks for answering so quickly. I just received the news yesterday that my trusty HP Printer is not repairable. It was under warranty, sent away for repair and pronounced DOA. I've had two laptops and two HP inkjets printers breakdown irretrievably in the last two years. My partner just had a laser printer specialty repair business clean our HP Laserjet. Now the spooler and/or driver is shot, coincidentally right after he left. (We were sick with colds and forget to test whether we could send a doc to the printer and print it out when the repair guy was here.) The repairman came out again, it worked. Stopped working two days later. No drivers available for the LaserJet 6L because its too old. Now we're sorry we had it cleaned because it worked fine before. The print queue shows the documents leaving the queue at the moment that the lights on the printer blink on and off to show that the data has been received by the printer...and then nothing. The repair guy says it is a coincidence but we think he brushed up against something inside the printer...memory chip...or?

Anyway, this explains why I am so frazzled dealing with dead printers and computers that I posted this post in four places because I am frantic to at least get my laptop running if not the LaserJet. My apologies to the CNET community who have taught me so much and enabled me to do so much work on my computers myself and in any instances at least talk intelligently with tech support and data recovery specialists.

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The hard disk.
by R. Proffitt Forum moderator / February 5, 2008 11:41 AM PST
In reply to: Not sure what you mean

Today I am running into a few "toxic combos" where people install this or that and it melts down. Since we don't pay as much for computers or support the support staff is non-existent so we have to duke it out. In this case I'd want to pop in a new blank hard disk and repeat the install and see what works and what blows up. Then I can start over or I might discover how to fix the old install. I can't offer a "do this" cure because what you did is something or a product I never use. I can only offer how I work such issues.

"What do you mean by "restore" from the "restore DVD"? Are you referring to the two "recovery disks" I created myself at the prompting of my laptop's system when I first used it? If so, how does one restore just one drive or driver from such the recovery disks?"

The two recovery disks. Since we usually have to recreate the crime scene (yes, it's a crime we have so many defective softwares out there) and repeat till we get to where we want to be then we can use the old hard disk in some USB enclosure to copy our old files back over.

Bob

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Thanks for the clarification
by NorthBeachnik / February 5, 2008 12:12 PM PST
In reply to: The hard disk.

Thanks for explaining your answer in more detail. I personally would be a bit more for the old-school support but there are so many things I used to call support for that I know how to diagnose now and fix.

Great idea about using the old harddisk in a USB enclosure for backups! I've got an external harddrive but personally I'd feel more secure with another copy of my data on such a drive kept offsite (and yes, I also have things copied to flashdrives and CD-R disks - I believe in having multiple copies now).

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