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Norton systemworks version 7

by simmo / March 24, 2004 1:30 AM PST

I have Norton system works version 7, working on windows ME O/S. When I try and run Norton anti virus I get the following pop up error message when trying to scan my PC. This has just happened in the last week.

?NAVW32. NAVW32 has caused an error in VSCAN.DLL. NAVW32 will now close?.

This happens around the 24% complete mark every time I try and run the scan. And suggests that if I keep having problems to try restarting my PC. The error occurs in the same place every time, when it is scanning file

C/windows/winsxs/x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf1df_5.2.2.1_x-ww_d6bd8b93 .

However If I just scan the above file then nothing happens and it just reports that this file has no Viruses. I have also just re subscribed to Norton anti virus to get live updates (because I only had 19 days remaining) but now I cannot scan my files because it keeps crashing. (The problem was already there before I re subscribed, but was working ok last week, I only re subscribed because I thought that might have been the problem that I was showing a caution sign next to update service in???box) Can u help please?

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Frankly, Symantec is the source here.
by R. Proffitt Forum moderator / March 24, 2004 2:14 AM PST
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Re:Frankly, Symantec is the source here.
by simmo / March 24, 2004 3:18 AM PST

Hi, Sorry but that link was way above my head. What do I need to do to get rid of this problem that I am having with Norton anti virus not completing it's scan? Can I safely delete the winSxS file with out crashing my whole system? What I don't understand is why it always gets stuck on this file when scanning the whole PC but if I just scan the winSxS file it seams OK? (no viruses found and doesn't have the error come up)

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winsxs
by Kees Bakker / March 24, 2004 3:30 AM PST

The article is rather ununderstandable for me, also, I must admit. But it's certainly non-standard.

So, start with moving the whole folder up one level, directly under the root, reboot and see what happens. Norton AV presumably will still crash on the file, but
I think that Windows will boot without any errors.
Leave it there for a week, and see if everything works. In case of unexpected problems, move the folder back to where it came from.
After a week copy the contents of the folder to CD (if you have) - just to be sure - and delete it with shift-del (or into the recycle bin if you don't have a CD-burner).
Then retry Norton AV.

Hope this helps,


Kees

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Symantec is the issue. Why they crash on winsxs is a mystery.
by R. Proffitt Forum moderator / March 24, 2004 3:30 AM PST

With Free AVG being free and not likely to see this issue, try that.

As to WINSXS, as I noted, Microsoft explained it badly. My stock Windows ME machines never had this directory so I'm calling it this way. Your OS installer chose to do this.

If Symantec or your OS installer choses not to support you, then my choice for my machine would be to delete the WINSXS directory as well as Norton. For me, I can reinstall the directory (You could rename it?) and I can use some other AV.

Your choice on the matter.

Bob

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